Top markets this month in USA
- Sacramento is currently benchmarked at 36.0.
- Albany is currently benchmarked at 34.2.
- Olympia is currently benchmarked at 33.1.
Customer experience
in USA.
Explore the current benchmark, follow its history and compare the markets behind the score.
October 2026 snapshot Updated monthly
USA benchmark30.4Current month
Monthly change0.0 ptsCompared with the previous month
6-month change-0.1 ptsCompared with April 2026
12-month change-0.1 ptsCompared with October 2025
Standardized benchmarks derived from public reviews. Changes are expressed in points; N/A means a comparison value is unavailable.
The longer view
How the benchmark is moving.
Read the monthly change alongside the longer trend.
Monthly benchmark points through October 2026. N/A means no available data.
View monthly values
| Month | USA |
|---|---|
| Jan 2024 | 30.7 |
| Feb 2024 | 30.7 |
| Mar 2024 | 30.8 |
| Apr 2024 | 30.7 |
| May 2024 | 30.7 |
| Jun 2024 | 30.7 |
| Jul 2024 | 30.7 |
| Aug 2024 | 30.7 |
| Sep 2024 | 30.7 |
| Oct 2024 | 30.7 |
| Nov 2024 | 30.6 |
| Dec 2024 | 30.7 |
| Jan 2025 | 30.6 |
| Feb 2025 | 30.6 |
| Mar 2025 | 30.6 |
| Apr 2025 | 30.6 |
| May 2025 | 30.6 |
| Jun 2025 | 30.6 |
| Jul 2025 | 30.6 |
| Aug 2025 | 30.6 |
| Sep 2025 | 30.6 |
| Oct 2025 | 30.5 |
| Nov 2025 | 30.5 |
| Dec 2025 | 30.5 |
| Jan 2026 | 30.7 |
| Feb 2026 | 30.6 |
| Mar 2026 | 30.6 |
| Apr 2026 | 30.5 |
| May 2026 | 30.5 |
| Jun 2026 | 30.5 |
| Jul 2026 | 30.4 |
| Aug 2026 | 30.4 |
| Sep 2026 | 30.4 |
| Oct 2026 | 30.4 |
Compare the market
Compare cities in USA.
Select a column heading to sort. Changes are expressed in benchmark points.
| Albany | 34.2 | +0.2 pts | +0.4 pts | +0.9 pts |
|---|---|---|---|---|
| Annapolis | 31.1 | +0.2 pts | -0.3 pts | -0.4 pts |
| Atlanta | 31.7 | +0.1 pts | +0.1 pts | 0.0 pts |
| Augusta | 29.2 | +0.1 pts | -0.6 pts | -1.1 pts |
| Austin | 31.7 | -0.1 pts | -0.6 pts | -1.5 pts |
| Baton Rouge | 29.9 | -0.2 pts | +0.2 pts | -0.1 pts |
| Bismarck | 27.9 | 0.0 pts | -0.2 pts | -0.7 pts |
| Boise | 28.3 | 0.0 pts | 0.0 pts | -0.3 pts |
| Boston | 32.4 | -0.3 pts | +0.5 pts | +0.1 pts |
| Charleston | 29.1 | -0.1 pts | -0.6 pts | -0.6 pts |
| Cheyenne | 28.9 | 0.0 pts | +0.1 pts | +0.3 pts |
| Columbia | 31.4 | -0.2 pts | -1.0 pts | -0.6 pts |
| Columbus | 32.2 | 0.0 pts | +0.7 pts | +1.6 pts |
| Concord | 30.6 | +0.3 pts | -0.5 pts | +0.2 pts |
| Denver | 32.6 | -0.1 pts | -0.1 pts | +0.6 pts |
| Des Moines | 30.7 | 0.0 pts | +0.3 pts | -0.1 pts |
| Dover | 27.6 | -0.1 pts | -0.5 pts | -1.5 pts |
| Frankfort | 30.4 | 0.0 pts | -0.8 pts | +0.6 pts |
| Harrisburg | 29.7 | -0.1 pts | -0.7 pts | -0.8 pts |
| Hartford | 31.0 | 0.0 pts | -0.8 pts | -1.0 pts |
| Helena | 27.5 | +0.1 pts | -0.4 pts | -0.8 pts |
| Honolulu | 29.9 | -0.5 pts | -1.1 pts | -1.1 pts |
| Indianapolis | 32.0 | -0.6 pts | -0.3 pts | -0.2 pts |
| Jackson | 28.4 | +0.1 pts | +0.2 pts | -0.1 pts |
| Jefferson City | 31.3 | -0.1 pts | +0.2 pts | +0.7 pts |
| Juneau | 29.7 | 0.0 pts | -0.4 pts | +0.2 pts |
| Lansing | 30.6 | -0.3 pts | -0.1 pts | +0.4 pts |
| Las Vegas | 30.4 | +0.1 pts | +0.7 pts | +0.9 pts |
| Lincoln | 28.9 | +0.2 pts | +0.3 pts | +0.4 pts |
| Little Rock | 27.2 | -0.3 pts | -1.0 pts | -2.2 pts |
| Madison | 29.1 | -0.2 pts | 0.0 pts | -0.1 pts |
| Miami | 28.7 | 0.0 pts | -0.6 pts | -1.7 pts |
| Montgomery | 30.9 | +0.1 pts | -0.3 pts | -0.3 pts |
| Montpelier | 30.8 | -0.1 pts | +0.8 pts | +0.5 pts |
| Nashville | 29.8 | -0.3 pts | -0.9 pts | -1.2 pts |
| Oklahoma City | 30.1 | +0.4 pts | +0.2 pts | +0.6 pts |
| Olympia | 33.1 | -0.1 pts | 0.0 pts | +0.4 pts |
| Phoenix | 30.1 | +0.3 pts | 0.0 pts | -0.6 pts |
| Pierre | 29.9 | +0.5 pts | +0.5 pts | +0.7 pts |
| Providence | 30.2 | +0.1 pts | +0.1 pts | +0.5 pts |
| Raleigh | 31.6 | -0.2 pts | -0.4 pts | -1.2 pts |
| Richmond | 32.1 | -0.2 pts | -0.2 pts | +0.3 pts |
| Sacramento | 36.0 | +0.1 pts | +1.0 pts | +1.3 pts |
| Saint Paul | 30.7 | +0.5 pts | -0.2 pts | -0.2 pts |
| Salem | 30.6 | 0.0 pts | 0.0 pts | +0.7 pts |
| Salt Lake City | 30.1 | -0.3 pts | +0.1 pts | 0.0 pts |
| Santa Fe | 30.9 | +0.3 pts | +0.2 pts | +0.2 pts |
| Springfield | 29.4 | +0.1 pts | -1.5 pts | -1.1 pts |
| Topeka | 29.3 | -0.2 pts | -0.6 pts | -0.5 pts |
| Trenton | 29.5 | -0.1 pts | -0.9 pts | -1.0 pts |
October 2026 snapshot. Missing comparisons are marked N/A. Links open the overall geographic or industry report.
Compare the market
Find your industry in USA.
Select a column heading to sort. Changes are expressed in benchmark points.
| Airlines | 27.9 | -0.2 pts | -0.1 pts | -0.5 pts |
|---|---|---|---|---|
| Apparel | 27.7 | +0.1 pts | -0.4 pts | -0.1 pts |
| Automotive Dealers and Service | 30.9 | -0.2 pts | -0.1 pts | -0.7 pts |
| B2B SaaS: Core Apps | 42.6 | +0.3 pts | +0.7 pts | +0.8 pts |
| Car Manufacturers | 34.1 | -0.2 pts | +0.1 pts | +0.4 pts |
| Consumer Electronics | 27.0 | 0.0 pts | -0.4 pts | -0.4 pts |
| Consumer Services | 30.7 | +0.1 pts | -0.3 pts | +0.1 pts |
| Cosmetics and Beauty | 30.7 | 0.0 pts | -0.7 pts | -1.3 pts |
| Energy and Utilities | 15.0 | +0.1 pts | +0.1 pts | 0.0 pts |
| Entertainment and Streaming | 26.4 | 0.0 pts | -0.4 pts | -0.6 pts |
| Fintech and Digital Banking | 41.7 | 0.0 pts | -0.4 pts | -0.2 pts |
| General Retail, Multicategory | 28.3 | -0.2 pts | 0.0 pts | -0.3 pts |
| Hotels and Resorts | 43.2 | -0.3 pts | -0.9 pts | -0.8 pts |
| Internet Service Providers | 20.5 | 0.0 pts | +0.2 pts | +0.3 pts |
| Luxury Goods | 44.3 | +0.1 pts | +0.3 pts | +0.5 pts |
| Packaged Food and Beverage | 21.6 | -0.1 pts | -0.5 pts | -0.4 pts |
| Quick Service Restaurants | 25.8 | +0.3 pts | +0.1 pts | -0.1 pts |
| Restaurants, Full Service | 31.5 | +0.2 pts | 0.0 pts | 0.0 pts |
| Sports Teams and Leagues | 30.5 | +0.1 pts | -0.3 pts | -0.1 pts |
| Supermarkets and Grocery | 26.7 | -0.1 pts | -0.6 pts | -0.6 pts |
October 2026 snapshot. Missing comparisons are marked N/A. Links open the overall geographic or industry report.
What the data tells us
USA benchmark analysis.
October 2026 · Calculated from the available benchmark data.
Biggest city movers this month
- Saint Paul, Pierre share the largest month-over-month gain at +0.5 pts.
- Indianapolis records the largest month-over-month decline at -0.6 pts.
Based on 50 of 50 cities with data in both months. Changes are rounded to one decimal place.
Stable this month
The USA benchmark stands at 30.4 for October 2026. It provides a reference across 50 cities with available data.
Sacramento has the highest benchmark at 36.0. Across the cities represented, scores range from 27.2 to 36.0 — a spread of 8.8 points. Use this range alongside the overall average when comparing markets.
23 of 50 cities are above the USA benchmark; 25 are below it and 2 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.
Luxury Goods has the highest industry benchmark at 44.3, 13.9 points above the overall reference. Sector context helps distinguish industry expectations from the combined national result.
The USA benchmark is unchanged from the previous month to one decimal place. One stable reading does not establish a lasting trend.
This report contains 34 monthly observations from January 2024 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.
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Behind the numbers
A benchmark with context.
These standardized benchmarks are derived from public customer reviews. They complement your own NPS survey; they are not direct survey results.
Explore our methodology ↗About this snapshot
Benchmark period: October 2026
Coverage and history vary by market. No data after the current month is included. A missing value is not a zero score.