Monthly trend
The Consumer Electronics benchmark increased by 0.2 points compared with the previous month.
Consumer Electronics benchmark at a glance
The current Consumer Electronics NPS benchmark is 27.6 for Sep 2026. The report compares 15 countries and includes 33 months of available history.
15
countries compared
10
cities featured
33
months analyzed
27.6
current benchmark
Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.
Consumer Electronics NPS Benchmark Highlights
Key findings calculated from the benchmark data shown on this page for Sep 2026.
Leading country
United Arab Emirates currently has the highest Consumer Electronics benchmark among 15 countries with available data.
Leading city
Olympia, USA is currently the highest-performing city for Consumer Electronics.
Countries above the industry benchmark
9 of the 15 countries with available data currently perform above the overall Consumer Electronics benchmark.
Consumer Electronics
Consumer Electronics NPS (Overall)
| Last Month | 27.4 | +0.20 pts |
| 6 Months Ago | 27.4 | +0.20 pts |
| 12 Months Ago | 27.5 | +0.10 pts |
Consumer Electronics NPS Evolution (Overall)
Top markets this month for Consumer Electronics
- United Arab Emirates is currently benchmarked at 38.0 NPS.
- Qatar is currently benchmarked at 37.0 NPS.
- Australia is currently benchmarked at 30.1 NPS.
Biggest country movers this month for Consumer Electronics
- Qatar posts the strongest month-over-month gain at +1.0 pts.
- Italy posts the weakest month-over-month change at -0.4 pts.
Consumer Electronics NPS Benchmark Analysis
The Consumer Electronics NPS benchmark stands at 27.6 for Sep 2026. The report compares 15 countries with available data and includes 33 months of benchmark history.
United Arab Emirates records the highest country benchmark at 38.0. The 16.0 points spread between the strongest and weakest country benchmarks shows meaningful variation. Local or sector-specific references should carry more weight than one aggregate target.
9 of 15 countries currently perform above the overall industry benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.
Olympia, USA is the strongest visible city benchmark at 45.0. This local result adds geographic context but should not be treated as proof that every organization in that market performs at the same level.
The Consumer Electronics benchmark edged up by 0.2 points this month. The movement is positive but remains small enough to interpret alongside the longer trend.
With 33 months of history, the page provides more than a current snapshot. The longer series can be used to distinguish recurring direction from isolated monthly movement.
What This Means for Your Organization
- Use 27.6 as the current sector reference, then adjust the comparison for the country and city in which the organization operates.
- Where country dispersion is wide, use local market benchmarks instead of one global target across all operations.
- Where country results are concentrated, focus more closely on city-level and organization-level differences.
- Track multiple monthly periods before interpreting a recent movement as a lasting change in sector expectations.
Country Comparison — Consumer Electronics
| # | Country | NPS | Δ vs 1M | Δ vs 6M | Δ vs 12M |
|---|---|---|---|---|---|
| 1 | Australia | 30.1 | n/a | n/a | n/a |
| 2 | Belgium | 27.9 | +0.30 pts | n/a | n/a |
| 3 | Canada | 25.5 | 0.00 pts | +0.60 pts | +1.20 pts |
| 4 | France | 25.8 | +0.40 pts | +0.40 pts | -0.40 pts |
| 5 | Germany | 28.4 | +0.10 pts | -0.80 pts | -1.60 pts |
| 6 | Italy | 29.1 | -0.40 pts | -0.30 pts | +0.20 pts |
| 7 | Mexico | 27.3 | 0.00 pts | n/a | n/a |
| 8 | Netherlands | 28.3 | +1.00 pts | n/a | n/a |
| 9 | New Zealand | 29.0 | n/a | n/a | n/a |
| 10 | Portugal | 26.7 | -0.40 pts | n/a | n/a |
| 11 | Qatar | 37.0 | +1.00 pts | n/a | n/a |
| 12 | Singapore | 22.0 | n/a | n/a | n/a |
| 13 | Spain | 29.1 | -0.20 pts | +0.30 pts | -0.40 pts |
| 14 | United Arab Emirates | 38.0 | +0.50 pts | n/a | n/a |
| 15 | USA | 27.0 | 0.00 pts | -0.50 pts | -0.40 pts |
Top 5 Cities — Consumer Electronics
| # | City | NPS |
|---|---|---|
| 1 | Olympia (USA) | 45.0 |
| 2 | Dubai (United Arab Emirates) | 40.0 |
| 3 | Augusta (USA) | 39.0 |
| 4 | Doha (Qatar) | 37.0 |
| 5 | Barcelona (Spain) | 37.0 |
Bottom 5 Cities — Consumer Electronics
| # | City | NPS |
|---|---|---|
| 1 | Cheyenne (USA) | 15.0 |
| 2 | Charlottetown (Canada) | 19.0 |
| 3 | Rouen (France) | 20.0 |
| 4 | Richmond (USA) | 20.0 |
| 5 | Calgary (Canada) | 21.0 |
Continue exploring related benchmarks
Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.
Frequently asked questions about Consumer Electronics
A good NPS in Consumer Electronics should be judged against current sector benchmarks, not against a generic cross-industry number. This page gives you that sector-specific reference point.
Customer expectations can vary widely from one industry to another. An industry benchmark tells you whether your score is strong relative to comparable businesses, even when overall country averages look different.
Use the industry benchmark as the sector baseline, then review the linked country and city pages to understand where local markets are outperforming or underperforming that baseline.