Discover the Technology Behind npsBench
We built npsBench to turn scattered customer opinions into precise NPS benchmarks you can act on. Our proprietary platform blends automation, AI‑driven analysis, and real‑time data aggregation to measure customer loyalty with clarity. We compare your Net Promoter Score across local, national, and industry levels with pinpoint accuracy.
Behind the scenes, a multi‑source API streams public review data from Google, TripAdvisor, Yelp, and other platforms. NLP models classify promoters, passives, and detractors, extract key themes, and filter noise. We de‑duplicate records, normalize by geography and sector, and compute NPS continuously with sample size checks.
What's in it for you?
Knowing your NPS is a starting point. Context is what turns a number into a decision. You need to see how your score stacks up in your city, across your country, and within your industry. You want answers, not another dashboard. Start with three: Where do we rank. Why are we there. What should we fix first. With npsBench, you get practical wins you can feel in the business
Advanced NPS Intelligence
Once collected and processed, the data feeds into our AI-driven benchmarking engine, which calculates your NPS and compares it to:
- Direct competitors in your local market
- National industry averages
- Sector-specific benchmarks across regions
This allows you to pinpoint your strengths and weaknesses in the customer experience journey and identify actionable priorities to improve loyalty and retention.
Automation & Scalability
Our technology stack is designed for scalability and automation. We use:
- Scheduled serverless functions to continuously update NPS scores
- Cloud-native infrastructure to support high data throughput
- Real-time analytics dashboards powered by modern JavaScript frameworks and dynamic charting libraries
This ensures that your insights are always fresh, accurate, and accessible, without requiring any manual input.
Industries we are covering
We deliver detailed, local, national and industry-level NPS benchmarks across 20 key sectors.
- Airlines
- Apparel
- Automotive Dealers and Service
- B2B SaaS: Core Apps
- Car Manufacturers
- Consumer Electronics
- Consumer Services
- Cosmetics and Beauty
- Energy and Utilities
- Entertainment and Streaming
- Fintech and Digital Banking
- General Retail, Multicategory
- Hotels and Resorts
- Internet Service Providers
- Luxury Goods
- Packaged Food and Beverage
- Quick Service Restaurants
- Restaurants, Full Service
- Sports Teams and Leagues
- Supermarkets and Grocery