Monthly trend
The Entertainment and Streaming benchmark increased by 0.3 points compared with the previous month.
Entertainment and Streaming benchmark at a glance
The current Entertainment and Streaming NPS benchmark is 25.9 for Sep 2026. The report compares 15 countries and includes 33 months of available history.
15
countries compared
10
cities featured
33
months analyzed
25.9
current benchmark
Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.
Entertainment and Streaming NPS Benchmark Highlights
Key findings calculated from the benchmark data shown on this page for Sep 2026.
Leading country
United Arab Emirates currently has the highest Entertainment and Streaming benchmark among 15 countries with available data.
Leading city
Albany, USA is currently the highest-performing city for Entertainment and Streaming.
Countries above the industry benchmark
8 of the 15 countries with available data currently perform above the overall Entertainment and Streaming benchmark.
Entertainment and Streaming
Entertainment and Streaming NPS (Overall)
| Last Month | 25.6 | +0.30 pts |
| 6 Months Ago | 26.6 | -0.70 pts |
| 12 Months Ago | 26.5 | -0.60 pts |
Entertainment and Streaming NPS Evolution (Overall)
Top markets this month for Entertainment and Streaming
- United Arab Emirates is currently benchmarked at 35.0 NPS.
- Qatar is currently benchmarked at 33.0 NPS.
- New Zealand is currently benchmarked at 29.2 NPS.
Biggest country movers this month for Entertainment and Streaming
- Netherlands posts the strongest month-over-month gain at +0.7 pts.
- Qatar posts the weakest month-over-month change at -1.0 pts.
Entertainment and Streaming NPS Benchmark Analysis
The Entertainment and Streaming NPS benchmark stands at 25.9 for Sep 2026. The report compares 15 countries with available data and includes 33 months of benchmark history.
United Arab Emirates records the highest country benchmark at 35.0. The 12.0 points spread between the strongest and weakest country benchmarks shows meaningful variation. Local or sector-specific references should carry more weight than one aggregate target.
8 of 15 countries currently perform above the overall industry benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.
Albany, USA is the strongest visible city benchmark at 39.0. This local result adds geographic context but should not be treated as proof that every organization in that market performs at the same level.
The Entertainment and Streaming benchmark edged up by 0.3 points this month. The movement is positive but remains small enough to interpret alongside the longer trend.
With 33 months of history, the page provides more than a current snapshot. The longer series can be used to distinguish recurring direction from isolated monthly movement.
What This Means for Your Organization
- Use 25.9 as the current sector reference, then adjust the comparison for the country and city in which the organization operates.
- Where country dispersion is wide, use local market benchmarks instead of one global target across all operations.
- Where country results are concentrated, focus more closely on city-level and organization-level differences.
- Track multiple monthly periods before interpreting a recent movement as a lasting change in sector expectations.
Country Comparison — Entertainment and Streaming
| # | Country | NPS | Δ vs 1M | Δ vs 6M | Δ vs 12M |
|---|---|---|---|---|---|
| 1 | Australia | 28.3 | n/a | n/a | n/a |
| 2 | Belgium | 23.7 | -0.60 pts | n/a | n/a |
| 3 | Canada | 24.4 | +0.20 pts | +0.80 pts | 0.00 pts |
| 4 | France | 24.3 | 0.00 pts | -0.80 pts | -2.10 pts |
| 5 | Germany | 26.6 | -0.10 pts | -0.70 pts | -0.60 pts |
| 6 | Italy | 28.9 | +0.40 pts | -0.10 pts | +1.00 pts |
| 7 | Mexico | 24.2 | +0.10 pts | n/a | n/a |
| 8 | Netherlands | 25.3 | +0.70 pts | n/a | n/a |
| 9 | New Zealand | 29.2 | n/a | n/a | n/a |
| 10 | Portugal | 23.8 | 0.00 pts | n/a | n/a |
| 11 | Qatar | 33.0 | -1.00 pts | n/a | n/a |
| 12 | Singapore | 23.0 | n/a | n/a | n/a |
| 13 | Spain | 27.0 | -0.10 pts | +0.40 pts | +1.50 pts |
| 14 | United Arab Emirates | 35.0 | +0.50 pts | n/a | n/a |
| 15 | USA | 26.4 | 0.00 pts | -0.70 pts | -0.50 pts |
Top 5 Cities — Entertainment and Streaming
| # | City | NPS |
|---|---|---|
| 1 | Albany (USA) | 39.0 |
| 2 | Barcelona (Spain) | 36.0 |
| 3 | Dubai (United Arab Emirates) | 36.0 |
| 4 | Sacramento (USA) | 35.0 |
| 5 | Verona (Italy) | 34.0 |
Bottom 5 Cities — Entertainment and Streaming
| # | City | NPS |
|---|---|---|
| 1 | Boise (USA) | 17.0 |
| 2 | Rouen (France) | 18.0 |
| 3 | Pierre (USA) | 18.0 |
| 4 | Calgary (Canada) | 19.0 |
| 5 | Dover (USA) | 19.0 |
Continue exploring related benchmarks
Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.
Frequently asked questions about Entertainment and Streaming
A good NPS in Entertainment and Streaming should be judged against current sector benchmarks, not against a generic cross-industry number. This page gives you that sector-specific reference point.
Customer expectations can vary widely from one industry to another. An industry benchmark tells you whether your score is strong relative to comparable businesses, even when overall country averages look different.
Use the industry benchmark as the sector baseline, then review the linked country and city pages to understand where local markets are outperforming or underperforming that baseline.