The Airlines
benchmark.

Explore the current benchmark, follow its history and compare the markets behind the score.

October 2026 snapshot Updated monthly
Reporting periodOctober 2026
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Airlines benchmark28.1Current month
Monthly change0.0 ptsCompared with the previous month
6-month change+0.2 ptsCompared with April 2026
12-month change-0.3 ptsCompared with October 2025

Standardized benchmarks derived from public reviews. Changes are expressed in points; N/A means a comparison value is unavailable.

The longer view

How the benchmark is moving.

Read the monthly change alongside the longer trend.

Airlines

Monthly benchmark points through October 2026. N/A means no available data.

View monthly values
MonthAirlines
Jan 202427.3
Feb 202427.4
Mar 202427.4
Apr 202427.5
May 202427.6
Jun 202427.5
Jul 202427.6
Aug 202427.6
Sep 202427.7
Oct 202427.9
Nov 202427.7
Dec 202427.9
Jan 202527.8
Feb 202528.0
Mar 202527.9
Apr 202527.9
May 202527.9
Jun 202528.0
Jul 202528.1
Aug 202528.1
Sep 202528.4
Oct 202528.4
Nov 202528.3
Dec 202528.5
Jan 202628.4
Feb 202628.1
Mar 202628.0
Apr 202627.9
May 202627.9
Jun 202628.1
Jul 202628.1
Aug 202628.0
Sep 202628.1
Oct 202628.1
Compare the market

Airlines across countries.

Select a column heading to sort. Changes are expressed in benchmark points.
Australia 26.9+0.5 ptsN/AN/A
Belgium 28.1+0.1 ptsN/AN/A
Canada 27.5+0.1 pts+0.2 pts+0.7 pts
France 23.4-0.2 pts-0.7 pts-2.1 pts
Germany 30.0+0.7 pts+0.5 pts0.0 pts
Italy 29.8+0.3 pts-0.6 pts-1.7 pts
Mexico 27.4-0.2 ptsN/AN/A
Netherlands 28.1+0.1 ptsN/AN/A
New Zealand 32.0-0.4 ptsN/AN/A
Portugal 26.9-0.5 ptsN/AN/A
Qatar 53.00.0 ptsN/AN/A
Singapore 24.0+1.0 ptsN/AN/A
Spain 30.2+0.1 pts+0.1 pts+0.7 pts
United Arab Emirates 46.50.0 ptsN/AN/A
USA 27.9-0.2 pts-0.1 pts-0.5 pts

October 2026 snapshot. Missing comparisons are marked N/A. Links open the overall geographic or industry report.

What the data tells us

Airlines benchmark analysis.

October 2026 · Calculated from the available benchmark data.

Top markets this month for Airlines

  • Qatar is currently benchmarked at 53.0.
  • United Arab Emirates is currently benchmarked at 46.5.
  • New Zealand is currently benchmarked at 32.0.

Biggest country movers this month

  • Singapore records the largest month-over-month gain at +1.0 pts.
  • Portugal records the largest month-over-month decline at -0.5 pts.

Based on 15 of 15 countries with data in both months. Changes are rounded to one decimal place.

Stable this month

The Airlines benchmark stands at 28.1 for October 2026. It provides a reference across 15 countries with available data.

Qatar has the highest benchmark at 53.0. Across the countries represented, scores range from 23.4 to 53.0 — a spread of 29.6 points. Use this range alongside the overall average when comparing markets.

6 of 15 countries are above the Airlines benchmark; 7 are below it and 2 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.

Doha, Qatar has the highest city benchmark at 53.0, 24.9 points above the overall reference. This adds local context within the industry; it does not establish how every organization in those locations performs.

The Airlines benchmark is unchanged from the previous month to one decimal place. One stable reading does not establish a lasting trend.

This report contains 34 monthly observations from January 2024 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.

Keep exploring

Another perspective on your market.

Overall market reportQatarExplore benchmark ↗Overall market reportUnited Arab EmiratesExplore benchmark ↗Find your referenceAll marketsExplore benchmark ↗
Behind the numbers

A benchmark with context.

These standardized benchmarks are derived from public customer reviews. They complement your own NPS survey; they are not direct survey results.

Explore our methodology ↗

About this snapshot

Benchmark period: October 2026

Coverage and history vary by market. No data after the current month is included. A missing value is not a zero score.