Customer experience
in Olympia.

Explore the current benchmark, follow its history and compare the markets behind the score.

October 2026 snapshot Updated monthly
Reporting periodOctober 2026
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Olympia benchmark33.1Current month
vs USA+2.7 ptsNational benchmark: 30.4
6-month change0.0 ptsCompared with April 2026
12-month change+0.4 ptsCompared with October 2025

Standardized benchmarks derived from public reviews. Changes are expressed in points; N/A means a comparison value is unavailable.

The longer view

How the benchmark is moving.

Read the monthly change alongside the longer trend.

OlympiaUSA

Monthly benchmark points through October 2026. N/A means no available data.

View monthly values
MonthOlympiaUSA
Jan 202432.430.7
Feb 202432.630.7
Mar 202432.230.8
Apr 202432.030.7
May 202432.330.7
Jun 202432.130.7
Jul 202432.330.7
Aug 202432.530.7
Sep 202432.730.7
Oct 202432.830.7
Nov 202432.530.6
Dec 202432.530.7
Jan 202532.230.6
Feb 202532.430.6
Mar 202532.430.6
Apr 202532.330.6
May 202532.630.6
Jun 202532.530.6
Jul 202532.530.6
Aug 202532.630.6
Sep 202532.630.6
Oct 202532.730.5
Nov 202532.930.5
Dec 202533.230.5
Jan 202633.130.7
Feb 202633.530.6
Mar 202633.530.6
Apr 202633.130.5
May 202632.630.5
Jun 202632.430.5
Jul 202632.430.4
Aug 202632.730.4
Sep 202633.230.4
Oct 202633.130.4
Compare the market

Your industry, in Olympia.

Select a column heading to sort. Changes are expressed in benchmark points.
Airlines 31.0+3.1 pts-2.0 pts-3.0 pts
Apparel 30.0+2.3 pts0.0 pts-4.0 pts
Automotive Dealers and Service 32.0+1.1 pts0.0 pts-2.0 pts
B2B SaaS: Core Apps 43.0+0.4 pts-3.0 pts-1.0 pts
Car Manufacturers 41.0+6.9 pts-1.0 pts+1.0 pts
Consumer Electronics 45.0+18.0 pts0.0 pts+11.0 pts
Consumer Services 27.0-3.7 pts0.0 pts-1.0 pts
Cosmetics and Beauty 22.0-8.7 pts-1.0 pts-6.0 pts
Energy and Utilities 16.0+1.0 pts+1.0 pts0.0 pts
Entertainment and Streaming 27.0+0.6 pts+1.0 pts-1.0 pts
Fintech and Digital Banking 51.0+9.3 pts+2.0 pts+2.0 pts
General Retail, Multicategory 31.0+2.7 pts-2.0 pts+1.0 pts
Hotels and Resorts 48.0+4.8 pts0.0 pts+3.0 pts
Internet Service Providers 23.0+2.5 pts-1.0 pts0.0 pts
Luxury Goods 45.0+0.7 pts-2.0 pts+1.0 pts
Packaged Food and Beverage 24.0+2.4 pts+1.0 pts+1.0 pts
Quick Service Restaurants 24.0-1.8 pts0.0 pts-2.0 pts
Restaurants, Full Service 34.0+2.5 pts+1.0 pts+4.0 pts
Sports Teams and Leagues 35.0+4.5 pts+2.0 pts-2.0 pts
Supermarkets and Grocery 33.0+6.3 pts+2.0 pts+7.0 pts

October 2026 snapshot. Missing comparisons are marked N/A. Links open the overall geographic or industry report.

What the data tells us

Olympia benchmark analysis.

October 2026 · Calculated from the available benchmark data.

Top sectors this month in Olympia

  • Fintech and Digital Banking is currently benchmarked at 51.0.
  • Hotels and Resorts is currently benchmarked at 48.0.
  • Consumer Electronics is currently benchmarked at 45.0.

Other markets share the last displayed score. Ties are listed alphabetically.

Biggest sector movers this month

  • Fintech and Digital Banking, Sports Teams and Leagues, Supermarkets and Grocery share the largest month-over-month gain at +2.0 pts.
  • B2B SaaS: Core Apps records the largest month-over-month decline at -3.0 pts.

Based on 20 of 20 industries with data in both months. Changes are rounded to one decimal place.

Moving down this month

The Olympia benchmark stands at 33.1 for October 2026. It is 2.7 points above the USA benchmark of 30.4. The national benchmark includes this city.

Olympia ranks 3 out of 50 cities in USA, using scores rounded to one decimal place. This is relative market context, not evidence of how every organization in the city performs.

Fintech and Digital Banking has the highest benchmark at 51.0. Across the industries represented, scores range from 16.0 to 51.0 — a spread of 35.0 points. Use this range alongside the overall average when comparing markets.

8 of 20 industries are above the Olympia benchmark; 12 are below it and 0 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.

The Olympia benchmark moved from 33.2 to 33.1, a month-over-month change of -0.1 pts. Review several periods before interpreting this as a lasting shift; changes in market coverage can also affect the aggregate.

This report contains 34 monthly observations from January 2024 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.

Keep exploring

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National contextUSAExplore benchmark ↗Overall market reportSacramentoExplore benchmark ↗Find your referenceAll marketsExplore benchmark ↗
Behind the numbers

A benchmark with context.

These standardized benchmarks are derived from public customer reviews. They complement your own NPS survey; they are not direct survey results.

Explore our methodology ↗

About this snapshot

Benchmark period: October 2026

Coverage and history vary by market. No data after the current month is included. A missing value is not a zero score.