Monthly trend
Providence’s NPS benchmark decreased by 0.3 points compared with the previous month.
Providence, USA benchmark at a glance
The current NPS benchmark for Providence, USA is 30.4 for Jul 2026. The report includes 20 industry benchmarks and 31 months of available history.
20
industries compared
31
months analyzed
30.4
current benchmark
USA
national context
Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.
Key NPS Insights for Providence
Key findings calculated from the benchmark data shown on this page for Jul 2026.
Comparison with the national benchmark
Providence is currently in line with the USA benchmark.
National city ranking
Providence currently ranks 25 of 50 cities in USA with available benchmark data.
Leading local industry
Hotels and Resorts is currently the highest-performing industry in Providence.
Providence
Providence NPS (Overall)
| Last Month | 30.7 | -0.30 pts |
| 6 Months Ago | 29.5 | +0.90 pts |
| 12 Months Ago | 29.8 | +0.60 pts |
Providence NPS Evolution (Overall)
Top sectors this month in Providence
- Hotels and Resorts is currently benchmarked at 51.0 NPS.
- B2B SaaS: Core Apps is currently benchmarked at 42.0 NPS.
- Fintech and Digital Banking is currently benchmarked at 40.0 NPS.
Biggest sector movers this month in Providence
- Car Manufacturers is the fastest improver month over month at +2.0 pts.
- Consumer Electronics is the sharpest decliner month over month at -2.0 pts.
Providence NPS Benchmark Analysis
The Providence NPS benchmark stands at 30.4 for Jul 2026. It is close to the USA benchmark of 30.4, indicating limited separation between the local and national references.
Providence currently ranks 25th of 50 cities in USA with available data. The ranking provides relative market context but does not describe the performance of every organization in the city.
Hotels and Resorts is the highest-performing represented industry in Providence at 51.0. The 35.0 points gap between the highest and lowest local industry benchmarks is substantial. A single overall benchmark may therefore hide materially different market conditions.
Only 7 of 20 industries currently exceed the city-wide benchmark. Reaching or surpassing the benchmark therefore places a market within a relatively limited higher-performing group.
The Providence benchmark eased by 0.3 points this month. The change is limited and should not be treated as a lasting shift without confirmation from later periods.
The report includes 31 months of benchmark history, giving the latest reading a meaningful long-term reference rather than presenting it in isolation.
What This Means for Your Organization
- Use the difference between the city and USA benchmarks to determine whether local market context is strengthening or weakening the comparison.
- Compare your organization with its local industry benchmark rather than relying only on the combined city average.
- Treat city rankings as market context, not as evidence that every organization in the higher-ranked city performs equally well.
- Use the historical series to confirm whether local movement persists before changing targets.
Industries Overview — Providence
| # | Industry | NPS | Δ vs 1M | Δ vs 6M | Δ vs 12M |
|---|---|---|---|---|---|
| 1 | Airlines | 26.0 | 0.00 pts | +2.00 pts | +1.00 pts |
| 2 | Apparel | 25.0 | -1.00 pts | 0.00 pts | -2.00 pts |
| 3 | Automotive Dealers and Service | 29.0 | +1.00 pts | -2.00 pts | -4.00 pts |
| 4 | B2B SaaS: Core Apps | 42.0 | +1.00 pts | +4.00 pts | +4.00 pts |
| 5 | Car Manufacturers | 38.0 | +2.00 pts | +4.00 pts | 0.00 pts |
| 6 | Consumer Electronics | 29.0 | -2.00 pts | +2.00 pts | +1.00 pts |
| 7 | Consumer Services | 34.0 | +1.00 pts | +4.00 pts | +4.00 pts |
| 8 | Cosmetics and Beauty | 33.0 | -1.00 pts | +1.00 pts | +2.00 pts |
| 9 | Energy and Utilities | 16.0 | -1.00 pts | -1.00 pts | -1.00 pts |
| 10 | Entertainment and Streaming | 23.0 | -1.00 pts | 0.00 pts | -1.00 pts |
| 11 | Fintech and Digital Banking | 40.0 | -1.00 pts | -1.00 pts | -2.00 pts |
| 12 | General Retail, Multicategory | 27.0 | +1.00 pts | 0.00 pts | +2.00 pts |
| 13 | Hotels and Resorts | 51.0 | 0.00 pts | +5.00 pts | +6.00 pts |
| 14 | Internet Service Providers | 25.0 | -1.00 pts | +1.00 pts | +2.00 pts |
| 15 | Luxury Goods | 37.0 | -1.00 pts | +1.00 pts | 0.00 pts |
| 16 | Packaged Food and Beverage | 26.0 | 0.00 pts | +1.00 pts | +2.00 pts |
| 17 | Quick Service Restaurants | 30.0 | -1.00 pts | +2.00 pts | +3.00 pts |
| 18 | Restaurants, Full Service | 28.0 | 0.00 pts | 0.00 pts | +1.00 pts |
| 19 | Sports Teams and Leagues | 26.0 | 0.00 pts | -3.00 pts | -1.00 pts |
| 20 | Supermarkets and Grocery | 23.0 | -1.00 pts | -2.00 pts | -4.00 pts |
Continue exploring related benchmarks
Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.
Frequently asked questions about Providence, USA
City-level benchmarks are useful because <strong>customer expectations</strong>, competition and review behavior can change sharply from one market to another. They offer a more actionable local reference than a national average alone.
Use it to assess whether your current NPS is locally competitive, then review the industry breakdown to see whether the gap comes from your market or your sector.
Not necessarily. A strong city benchmark means customer sentiment is strong in that local market overall. Your own business still needs to outperform that reference if you want to lead locally.