We are here to support.

npsBench turns available Google and Tripadvisor ratings into a company report with an estimated score, rating breakdown and market context. It also provides a separate index of market benchmarks.

Your free company report includes an estimated score, rating and audience breakdowns, and views for the available review sources. Market benchmark exploration is separate from purchasing a full company report.

Yes. Select at least one matching listing. With one provider, your report uses that provider alone. With two, you can switch between individual sources and Combined View.

Try adding its city and country. Provider coverage varies. You may skip a provider, but you must select at least one listing to create a report.

Open your free report and choose Unlock the full report. A one-time payment unlocks all widgets for that report. No subscription or automatic refresh is included.

Company reports use available Google and Tripadvisor ratings and review samples. Market benchmarks currently use Google-based data. Yelp is not a supported company-report source.

No. The estimated NPS is a proxy based on public star ratings: 4–5 stars are promoters, 3 stars are passives, and 1–2 stars are detractors. The score is the percentage of promoters minus the percentage of detractors. Read it separately from a direct NPS survey.

When both providers supply complete rating breakdowns, each receives equal weight. A Google score of 60 and a Tripadvisor score of 40 produce a combined score of 50, regardless of review volume. An unavailable breakdown is excluded rather than treated as zero.

Each platform has its own reviewers, coverage and rating distribution. A customer may post on both platforms; we do not identify or deduplicate people across providers.

Compare within a relevant industry and geography. Market references are Google-based; comparisons with Tripadvisor or combined scores are indicative. Adjusted comparison scores are not percentile ranks or matches by company headcount.

No. Your company report is a dated snapshot. Buying the full report unlocks widgets for that snapshot, not recurring collection. The separate market index publishes monthly benchmarks where data are available.

The company-report scenario reconstructs earlier weekly scores from the current score and projects three weeks forward. These are modeled values, not recorded changes in customer sentiment. Monthly history in the market index uses stored benchmark observations.

No. Themes use a sample of up to 100 written reviews; Tripadvisor contributes up to 10 when available. A review can support multiple themes. Scores use available rating breakdowns, not just this text sample.

For analyses with provider attribution, theme percentages average available provider shares with equal weight. Mention counts remain actual counts. Older pooled analyses may only be available in Combined View because their provider attribution was not saved.

There is no dedicated report export feature yet.

Yes. Use the report link from your email. Keep it private: anyone with the link may be able to view the report.

Contact support to request deletion of your report and associated personal information, subject to applicable retention requirements.

All report widgets: detailed market comparisons, customer themes from sampled reviews, and illustrative score scenarios. The review-source switcher and basic score breakdown are already available free.

Preparation may take a few minutes while review data are retrieved and analyzed. The report shows a preparation indicator after payment confirmation, and we email you when it is ready. Please do not pay again while it is processing.

No. Payment is charged once for the selected company report. There are no recurring fees or automatic updates.

The secure Stripe checkout shows the payment methods available for your device and location.

Change-of-mind refunds are generally not offered once the full report has been made available. If preparation fails or you notice a billing problem, contact support. This policy does not limit rights under applicable law.

Yes. The payment confirmation email includes a link to your receipt.

Use the support email address below and include your report link when asking about a report.