The Energy and Utilities
benchmark.

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October 2026 snapshot Updated monthly
Reporting periodOctober 2026
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Energy and Utilities benchmark15.6Current month
Monthly change+0.2 ptsCompared with the previous month
6-month change+0.1 ptsCompared with April 2026
12-month change0.0 ptsCompared with October 2025

Standardized benchmarks derived from public reviews. Changes are expressed in points; N/A means a comparison value is unavailable.

The longer view

How the benchmark is moving.

Read the monthly change alongside the longer trend.

Energy and Utilities

Monthly benchmark points through October 2026. N/A means no available data.

View monthly values
MonthEnergy and Utilities
Jan 202415.2
Feb 202415.1
Mar 202415.3
Apr 202415.2
May 202415.2
Jun 202415.1
Jul 202415.3
Aug 202415.3
Sep 202415.3
Oct 202415.2
Nov 202415.1
Dec 202415.2
Jan 202515.3
Feb 202515.2
Mar 202515.1
Apr 202515.2
May 202515.1
Jun 202515.2
Jul 202515.2
Aug 202515.2
Sep 202515.5
Oct 202515.6
Nov 202515.4
Dec 202515.4
Jan 202615.6
Feb 202615.5
Mar 202615.5
Apr 202615.5
May 202615.6
Jun 202615.7
Jul 202615.7
Aug 202615.6
Sep 202615.4
Oct 202615.6
Compare the market

Energy and Utilities across countries.

Select a column heading to sort. Changes are expressed in benchmark points.
Australia 14.10.0 ptsN/AN/A
Belgium 14.9-0.1 ptsN/AN/A
Canada 16.1+0.2 pts+0.1 pts-0.2 pts
France 14.4-0.4 pts+0.1 pts-0.4 pts
Germany 16.9-0.2 pts+0.4 pts+1.1 pts
Italy 17.30.0 pts-0.1 pts-0.1 pts
Mexico 15.10.0 ptsN/AN/A
Netherlands 15.70.0 ptsN/AN/A
New Zealand 10.6-0.4 ptsN/AN/A
Portugal 14.8-0.2 ptsN/AN/A
Qatar 23.00.0 ptsN/AN/A
Singapore 51.0N/AN/AN/A
Spain 16.40.0 pts-0.4 pts+0.1 pts
United Arab Emirates 23.5-1.0 ptsN/AN/A
USA 15.0+0.1 pts+0.1 pts0.0 pts

October 2026 snapshot. Missing comparisons are marked N/A. Links open the overall geographic or industry report.

What the data tells us

Energy and Utilities benchmark analysis.

October 2026 · Calculated from the available benchmark data.

Top markets this month for Energy and Utilities

  • Singapore is currently benchmarked at 51.0.
  • United Arab Emirates is currently benchmarked at 23.5.
  • Qatar is currently benchmarked at 23.0.

Biggest country movers this month

  • Canada records the largest month-over-month gain at +0.2 pts.
  • United Arab Emirates records the largest month-over-month decline at -1.0 pts.

Based on 14 of 15 countries with data in both months. Changes are rounded to one decimal place.

Moving up this month

The Energy and Utilities benchmark stands at 15.6 for October 2026. It provides a reference across 15 countries with available data.

Singapore has the highest benchmark at 51.0. Across the countries represented, scores range from 10.6 to 51.0 — a spread of 40.4 points. Use this range alongside the overall average when comparing markets.

8 of 15 countries are above the Energy and Utilities benchmark; 7 are below it and 0 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.

Singapore, Singapore has the highest city benchmark at 51.0, 35.4 points above the overall reference. This adds local context within the industry; it does not establish how every organization in those locations performs.

The Energy and Utilities benchmark moved from 15.4 to 15.6, a month-over-month change of +0.2 pts. Review several periods before interpreting this as a lasting shift; changes in market coverage can also affect the aggregate.

This report contains 34 monthly observations from January 2024 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.

Keep exploring

Another perspective on your market.

Overall market reportSingaporeExplore benchmark ↗Overall market reportUnited Arab EmiratesExplore benchmark ↗Find your referenceAll marketsExplore benchmark ↗
Behind the numbers

A benchmark with context.

These standardized benchmarks are derived from public customer reviews. They complement your own NPS survey; they are not direct survey results.

Explore our methodology ↗

About this snapshot

Benchmark period: October 2026

Coverage and history vary by market. No data after the current month is included. A missing value is not a zero score.