Monthly trend
The Energy and Utilities benchmark decreased by 0.2 points compared with the previous month.
Energy and Utilities benchmark at a glance
The current Energy and Utilities NPS benchmark is 15.4 for Sep 2026. The report compares 14 countries and includes 33 months of available history.
14
countries compared
10
cities featured
33
months analyzed
15.4
current benchmark
Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.
Energy and Utilities NPS Benchmark Highlights
Key findings calculated from the benchmark data shown on this page for Sep 2026.
Leading country
United Arab Emirates currently has the highest Energy and Utilities benchmark among 14 countries with available data.
Leading city
Dubai, United Arab Emirates is currently the highest-performing city for Energy and Utilities.
Countries above the industry benchmark
7 of the 14 countries with available data currently perform above the overall Energy and Utilities benchmark.
Energy and Utilities
Energy and Utilities NPS (Overall)
| Last Month | 15.6 | -0.20 pts |
| 6 Months Ago | 15.5 | -0.10 pts |
| 12 Months Ago | 15.5 | -0.10 pts |
Energy and Utilities NPS Evolution (Overall)
Top markets this month for Energy and Utilities
- United Arab Emirates is currently benchmarked at 24.5 NPS.
- Qatar is currently benchmarked at 23.0 NPS.
- Italy is currently benchmarked at 17.3 NPS.
Biggest country movers this month for Energy and Utilities
- Qatar posts the strongest month-over-month gain at +1.0 pts.
- Netherlands posts the weakest month-over-month change at -0.2 pts.
Energy and Utilities NPS Benchmark Analysis
The Energy and Utilities NPS benchmark stands at 15.4 for Sep 2026. The report compares 14 countries with available data and includes 33 months of benchmark history.
United Arab Emirates records the highest country benchmark at 24.5. The 13.5 points spread between the strongest and weakest country benchmarks shows meaningful variation. Local or sector-specific references should carry more weight than one aggregate target.
7 of 14 countries currently perform above the overall industry benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.
Dubai, United Arab Emirates is the strongest visible city benchmark at 25.0. This local result adds geographic context but should not be treated as proof that every organization in that market performs at the same level.
The Energy and Utilities benchmark eased by 0.2 points this month. The change is limited and should not be treated as a lasting shift without confirmation from later periods.
With 33 months of history, the page provides more than a current snapshot. The longer series can be used to distinguish recurring direction from isolated monthly movement.
What This Means for Your Organization
- Use 15.4 as the current sector reference, then adjust the comparison for the country and city in which the organization operates.
- Where country dispersion is wide, use local market benchmarks instead of one global target across all operations.
- Where country results are concentrated, focus more closely on city-level and organization-level differences.
- Track multiple monthly periods before interpreting a recent movement as a lasting change in sector expectations.
Country Comparison — Energy and Utilities
| # | Country | NPS | Δ vs 1M | Δ vs 6M | Δ vs 12M |
|---|---|---|---|---|---|
| 1 | Australia | 14.1 | n/a | n/a | n/a |
| 2 | Belgium | 15.0 | -0.10 pts | n/a | n/a |
| 3 | Canada | 15.9 | +0.10 pts | -0.10 pts | -0.20 pts |
| 4 | France | 14.8 | 0.00 pts | +0.40 pts | +0.20 pts |
| 5 | Germany | 17.1 | +0.30 pts | +0.60 pts | +1.00 pts |
| 6 | Italy | 17.3 | 0.00 pts | +0.20 pts | +0.40 pts |
| 7 | Mexico | 15.1 | 0.00 pts | n/a | n/a |
| 8 | Netherlands | 15.7 | -0.20 pts | n/a | n/a |
| 9 | New Zealand | 11.0 | n/a | n/a | n/a |
| 10 | Portugal | 15.0 | -0.20 pts | n/a | n/a |
| 11 | Qatar | 23.0 | +1.00 pts | n/a | n/a |
| 12 | Singapore | N/A | n/a | n/a | n/a |
| 13 | Spain | 16.4 | 0.00 pts | -0.30 pts | +0.10 pts |
| 14 | United Arab Emirates | 24.5 | +0.50 pts | n/a | n/a |
| 15 | USA | 14.9 | -0.10 pts | +0.10 pts | -0.10 pts |
Top 5 Cities — Energy and Utilities
| # | City | NPS |
|---|---|---|
| 1 | Dubai (United Arab Emirates) | 25.0 |
| 2 | Abu Dhabi (United Arab Emirates) | 24.0 |
| 3 | Turin (Italy) | 23.0 |
| 4 | Doha (Qatar) | 23.0 |
| 5 | Austin (USA) | 23.0 |
Bottom 5 Cities — Energy and Utilities
| # | City | NPS |
|---|---|---|
| 1 | Dijon (France) | 10.0 |
| 2 | Strasbourg (France) | 10.0 |
| 3 | Queenstown (New Zealand) | 10.0 |
| 4 | Wellington (New Zealand) | 10.0 |
| 5 | Harrisburg (USA) | 10.0 |
Continue exploring related benchmarks
Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.
Frequently asked questions about Energy and Utilities
A good NPS in Energy and Utilities should be judged against current sector benchmarks, not against a generic cross-industry number. This page gives you that sector-specific reference point.
Customer expectations can vary widely from one industry to another. An industry benchmark tells you whether your score is strong relative to comparable businesses, even when overall country averages look different.
Use the industry benchmark as the sector baseline, then review the linked country and city pages to understand where local markets are outperforming or underperforming that baseline.