NPS Benchmark Research & Customer Experience Insights

Explore data-driven NPS benchmark reports, market analysis and customer experience research based on millions of public customer reviews across industries, countries and cities.

Average NPS by Industry in 2026

By François Mouchet On Aug 6, 2026

NPS Benchmark by Country: How Scores Differ Across Markets

By François Mouchet On Jul 30, 2026

Is an NPS of 50 Always a Good Score?

By François Mouchet On Jul 21, 2026

How Frequently Should You Run an NPS Survey?

By François Mouchet On Jun 13, 2026

npsBench Expands Coverage to Six New Markets

By François Mouchet On Jun 1, 2026

The Most Frequent NPS Survey Mistakes (And How to Avoid Them)

By François Mouchet On Apr 21, 2026

The World's Leading Universities in 2026: When Prestige Meets the Reality of Student Experience

By François Mouchet On Feb 16, 2026

How npsBench Analyzed Over 215 Million Data Calls in 2025 to Redefine Industry Benchmarking

By François Mouchet On Jan 11, 2026

The World's Most Visited Tourist Attractions: What Their NPS Says About the Experience

By François Mouchet On Jan 5, 2026

Canada Airline NPS Benchmark for 2026 - What NPS Really Tells Us

By François Mouchet On Jan 2, 2026

Black Friday 2025 NPS Performance Across the US: What Cosmetics, Retail, and Grocery Data Reveal

By François Mouchet On Nov 21, 2025

Restaurant NPS Benchmark 2025: score slipped from 34 to 32

By François Mouchet On Sep 29, 2025

How to Interpret a Negative NPS (And Why It's Not Always a Disaster)

By François Mouchet On Jul 1, 2025

8 Ways to Get More Google Reviews from Your Customers

By François Mouchet On Mar 1, 2025

What's a good NPS (Net Promoter Score) in the hospitality industry?

By François Mouchet On Feb 24, 2025

2024 Restaurant NPS by Canadian Provinces: First Edition

By François Mouchet On Dec 12, 2024

2024 Restaurant NPS by U.S. State: First Edition

By François Mouchet On Dec 2, 2024

Annual Guide - Benchmarks by Industry in 2024

By François Mouchet On Nov 24, 2024