The Automotive Dealers and Service
benchmark.

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October 2026 snapshot Updated monthly
Reporting periodOctober 2026
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Automotive Dealers and Service benchmark31.0Current month
Monthly change0.0 ptsCompared with the previous month
6-month change-0.6 ptsCompared with April 2026
12-month change-0.9 ptsCompared with October 2025

Standardized benchmarks derived from public reviews. Changes are expressed in points; N/A means a comparison value is unavailable.

The longer view

How the benchmark is moving.

Read the monthly change alongside the longer trend.

Automotive Dealers and Service

Monthly benchmark points through October 2026. N/A means no available data.

View monthly values
MonthAutomotive Dealers and Service
Jan 202431.4
Feb 202431.2
Mar 202431.3
Apr 202431.2
May 202431.2
Jun 202431.1
Jul 202431.2
Aug 202431.0
Sep 202431.2
Oct 202431.2
Nov 202431.2
Dec 202431.2
Jan 202531.3
Feb 202531.2
Mar 202531.1
Apr 202531.1
May 202531.2
Jun 202531.2
Jul 202531.2
Aug 202531.2
Sep 202531.8
Oct 202531.9
Nov 202531.8
Dec 202531.8
Jan 202631.7
Feb 202631.7
Mar 202631.8
Apr 202631.6
May 202631.6
Jun 202631.1
Jul 202630.9
Aug 202631.0
Sep 202631.0
Oct 202631.0
Compare the market

Automotive Dealers and Service across countries.

Select a column heading to sort. Changes are expressed in benchmark points.
Australia 34.6-0.5 ptsN/AN/A
Belgium 29.1-0.3 ptsN/AN/A
Canada 27.7+0.1 pts-0.1 pts-1.7 pts
France 32.1+0.5 pts-0.7 pts+0.4 pts
Germany 33.1-0.1 pts-0.4 pts-0.9 pts
Italy 32.7+0.2 pts-0.6 pts-1.2 pts
Mexico 30.2+0.1 ptsN/AN/A
Netherlands 30.60.0 ptsN/AN/A
New Zealand 30.4+0.4 ptsN/AN/A
Portugal 31.3+0.6 ptsN/AN/A
Qatar 25.0-1.0 ptsN/AN/A
Singapore 23.0+1.0 ptsN/AN/A
Spain 32.4+0.2 pts-0.2 pts+0.3 pts
United Arab Emirates 30.00.0 ptsN/AN/A
USA 30.9-0.2 pts-0.1 pts-0.7 pts

October 2026 snapshot. Missing comparisons are marked N/A. Links open the overall geographic or industry report.

What the data tells us

Automotive Dealers and Service benchmark analysis.

October 2026 · Calculated from the available benchmark data.

Top markets this month for Automotive Dealers and Service

  • Australia is currently benchmarked at 34.6.
  • Germany is currently benchmarked at 33.1.
  • Italy is currently benchmarked at 32.7.

Biggest country movers this month

  • Singapore records the largest month-over-month gain at +1.0 pts.
  • Qatar records the largest month-over-month decline at -1.0 pts.

Based on 15 of 15 countries with data in both months. Changes are rounded to one decimal place.

Stable this month

The Automotive Dealers and Service benchmark stands at 31.0 for October 2026. It provides a reference across 15 countries with available data.

Australia has the highest benchmark at 34.6. Across the countries represented, scores range from 23.0 to 34.6 — a spread of 11.6 points. Use this range alongside the overall average when comparing markets.

6 of 15 countries are above the Automotive Dealers and Service benchmark; 9 are below it and 0 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.

Lyon, France has the highest city benchmark at 48.0, 17.0 points above the overall reference. This adds local context within the industry; it does not establish how every organization in those locations performs.

The Automotive Dealers and Service benchmark is unchanged from the previous month to one decimal place. One stable reading does not establish a lasting trend.

This report contains 34 monthly observations from January 2024 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.

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Overall market reportAustraliaExplore benchmark ↗Overall market reportGermanyExplore benchmark ↗Find your referenceAll marketsExplore benchmark ↗
Behind the numbers

A benchmark with context.

These standardized benchmarks are derived from public customer reviews. They complement your own NPS survey; they are not direct survey results.

Explore our methodology ↗

About this snapshot

Benchmark period: October 2026

Coverage and history vary by market. No data after the current month is included. A missing value is not a zero score.