NPS Benchmarks in Albany, USA

Latest benchmark period: July 2026

Data published: August 1, 2026

Albany, USA benchmark at a glance

The current NPS benchmark for Albany, USA is 33.9 for Jul 2026. The report includes 20 industry benchmarks and 31 months of available history.

20
industries compared
31
months analyzed
33.9
current benchmark
USA
national context

Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.

Key NPS Insights for Albany

Key findings calculated from the benchmark data shown on this page for Jul 2026.

Comparison with the national benchmark

Albany is currently 3.5 points above the USA benchmark.

National city ranking

Albany currently ranks 2 of 50 cities in USA with available benchmark data.

Leading local industry

B2B SaaS: Core Apps is currently the highest-performing industry in Albany.

Monthly trend

Albany’s NPS benchmark remained broadly stable compared with the previous month.

Albany

Albany NPS (Overall)

Last Month33.90.00 pts
6 Months Ago33.6+0.30 pts
12 Months Ago33.6+0.30 pts

Albany NPS Evolution (Overall)

Top sectors this month in Albany

  • B2B SaaS: Core Apps is currently benchmarked at 48.0 NPS.
  • Restaurants, Full Service is currently benchmarked at 45.0 NPS.
  • Luxury Goods is currently benchmarked at 44.0 NPS.

Biggest sector movers this month in Albany

  • Hotels and Resorts is the fastest improver month over month at +2.0 pts.
  • Airlines is the sharpest decliner month over month at -2.0 pts.

Albany NPS Benchmark Analysis

The Albany NPS benchmark stands at 33.9 for Jul 2026. It is 3.5 points above the USA benchmark of 30.4.

Albany currently ranks 2nd of 50 cities in USA with available data. The ranking provides relative market context but does not describe the performance of every organization in the city.

B2B SaaS: Core Apps is the highest-performing represented industry in Albany at 48.0. The 29.0 points gap between the highest and lowest local industry benchmarks is substantial. A single overall benchmark may therefore hide materially different market conditions.

11 of 20 industries currently perform above the city-wide benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.

Month over month, the Albany benchmark changed only marginally. This makes the longer historical series more informative than the latest movement alone.

The report includes 31 months of benchmark history, giving the latest reading a meaningful long-term reference rather than presenting it in isolation.

What This Means for Your Organization

  • Use the difference between the city and USA benchmarks to determine whether local market context is strengthening or weakening the comparison.
  • Compare your organization with its local industry benchmark rather than relying only on the combined city average.
  • Treat city rankings as market context, not as evidence that every organization in the higher-ranked city performs equally well.
  • Use the historical series to confirm whether local movement persists before changing targets.

Industries Overview — Albany

# Industry NPS Δ vs 1M Δ vs 6M Δ vs 12M
1 Airlines 28.0 -2.00 pts -1.00 pts -2.00 pts
2 Apparel 26.0 0.00 pts -2.00 pts -2.00 pts
3 Automotive Dealers and Service 41.0 0.00 pts +1.00 pts +1.00 pts
4 B2B SaaS: Core Apps 48.0 +1.00 pts +4.00 pts +1.00 pts
5 Car Manufacturers 41.0 +1.00 pts +7.00 pts +7.00 pts
6 Consumer Electronics 25.0 0.00 pts -1.00 pts -3.00 pts
7 Consumer Services 36.0 +1.00 pts +5.00 pts +6.00 pts
8 Cosmetics and Beauty 37.0 -1.00 pts -1.00 pts -2.00 pts
9 Energy and Utilities 19.0 +1.00 pts +2.00 pts +2.00 pts
10 Entertainment and Streaming 42.0 0.00 pts +2.00 pts +3.00 pts
11 Fintech and Digital Banking 43.0 -1.00 pts -1.00 pts 0.00 pts
12 General Retail, Multicategory 31.0 -2.00 pts -2.00 pts -2.00 pts
13 Hotels and Resorts 40.0 +2.00 pts -3.00 pts -5.00 pts
14 Internet Service Providers 21.0 +1.00 pts +1.00 pts +1.00 pts
15 Luxury Goods 44.0 +1.00 pts +3.00 pts +3.00 pts
16 Packaged Food and Beverage 23.0 +1.00 pts -1.00 pts +1.00 pts
17 Quick Service Restaurants 31.0 +1.00 pts -3.00 pts -4.00 pts
18 Restaurants, Full Service 45.0 -2.00 pts +2.00 pts +4.00 pts
19 Sports Teams and Leagues 34.0 -1.00 pts -3.00 pts +1.00 pts
20 Supermarkets and Grocery 23.0 -1.00 pts -3.00 pts -4.00 pts

Continue exploring related benchmarks

Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.

USA national benchmark
Country page
B2B SaaS: Core Apps benchmarks
Relevant industry benchmark
Restaurants, Full Service benchmarks
Relevant industry benchmark
Luxury Goods benchmarks
Relevant industry benchmark
Fintech and Digital Banking benchmarks
Relevant industry benchmark
Annapolis benchmarks
Nearby city page
Atlanta benchmarks
Nearby city page
Augusta benchmarks
Nearby city page

Frequently asked questions about Albany, USA

City-level benchmarks are useful because <strong>customer expectations</strong>, competition and review behavior can change sharply from one market to another. They offer a more actionable local reference than a national average alone.

Use it to assess whether your current NPS is locally competitive, then review the industry breakdown to see whether the gap comes from your market or your sector.

Not necessarily. A strong city benchmark means customer sentiment is strong in that local market overall. Your own business still needs to outperform that reference if you want to lead locally.

What does this report deliver?

The NPS Index Report gives you a clear view of customer loyalty across the markets that matter. Each month we compile Net Promoter Score benchmarks for key industries and break them down by country, region, and city. You see your space at a glance. Then you see your context. That combination turns NPS from a single number into a decision tool. Trends become visible. Seasonality is obvious. Outliers no longer trick you.

This report is built for operators and analysts who need to act. You get clean monthly snapshots, directional movement, and variance indicators that highlight where to dig. Want to know if your 3-point dip is noise or a real shift? You will know. Need to brief the team with one chart per market plus a short narrative? Done. Use the benchmarks to set realistic targets, size the gap to leaders, and test if new initiatives are moving the needle.

Data History

  • From January 2024: Data is available for Canada and the United States.
  • From September 2025: Data collection expands to include France, Spain, Italy and Germany.
  • From June 2026: Data collection expands to include Mexico, Portugal, Netherlands, Belgium, United Arab Emirates and Qatar.
  • From September 2026: Data collection expands to include Singapore, Australia, and New-Zeland.

Methodology

npsBench aggregates publicly available customer ratings and reviews from supported sources, including Google, Tripadvisor and Yelp. Records are organized by business, location and industry, then cleaned and standardized to reduce duplicate listings, inconsistent categories and differences between review platforms.

A proprietary normalization methodology converts heterogeneous rating and review signals into a standardized benchmark designed for external market comparison. Automated processing and AI-assisted analysis support classification and quality control, while benchmark publication depends on sufficient market coverage.

Results are organized into monthly periods so organizations can compare current performance with historical trends across industries, countries and cities. Coverage and history vary by market, which is why each page displays the number of cities, industries, countries or months represented in the available report.

npsBench benchmarks provide external market context and should be used alongside, not as a replacement for, an organization’s own NPS survey and Voice of the Customer program. Learn more on our methodology and technology page.

© 2026 npsBench