Your company report · Monthly market benchmarks

Know where
you stand.

Bring your Google and Tripadvisor ratings into one company report. Compare sources, explore customer feedback and put your score in market context.

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Based on available public ratings · No payment needed for your free report
Altura Motors Munich, Germany Illustrative example
78NPS
+7vs. Munich
+5vs. Germany
The coverage
A broader view of what customers experience.
20industries
benchmarked
187cities with
benchmarks
15countries with
benchmarks
Explore the data

Benchmarks across
20 industries.

Choose your industry to see its current benchmark, historical trend and market comparisons.

Airlines Apparel Automotive Dealers and Service B2B SaaS: Core Apps Car Manufacturers Consumer Electronics Consumer Services Cosmetics and Beauty Energy and Utilities Entertainment and Streaming Fintech and Digital Banking General Retail, Multicategory Hotels and Resorts Internet Service Providers Luxury Goods Packaged Food and Beverage Quick Service Restaurants Restaurants, Full Service Sports Teams and Leagues Supermarkets and Grocery

Looking for local context? Explore the same data by country and city.

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How the index works

A clearer way to read public feedback.

npsBench turns public review signals into comparable market benchmarks, with data quality checks before results are published.

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01

Collect

Bring together ratings and reviews from supported public sources.

02

Standardize

Organize businesses by location and industry, reduce duplicates, and normalize signals.

03

Compare

Publish monthly benchmarks where market coverage is sufficient.

An external review benchmark adds market context to your own NPS survey. The two measures should be read separately.
Latest thinking

Insights from the blog.

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See it in practice

Find the benchmark behind your market.

Explore customer experience by industry, country or city.

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