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How Does Your NPS Compare to Your Market?

Compare your Net Promoter Score with thousands of organizations across industries, countries and cities using external market benchmarks.

Built from millions of public customer reviews across Google, Tripadvisor and Yelp.

Compare your NPS with industry and local benchmarks in one place.
Learn more about our technology
215M+

Public review data points analyzed annually

75+

Countries covered

Explore NPS Benchmarks by Industry

Compare customer experience performance across 20 industries using local, national and industry-level NPS benchmarks.

  • Airlines
  • Apparel
  • Automotive Dealers and Service
  • B2B SaaS: Core Apps
  • Car Manufacturers
  • Consumer Electronics
  • Consumer Services
  • Cosmetics and Beauty
  • Energy and Utilities
  • Entertainment and Streaming
  • Fintech and Digital Banking
  • General Retail, Multicategory
  • Hotels and Resorts
  • Internet Service Providers
  • Luxury Goods
  • Packaged Food and Beverage
  • Quick Service Restaurants
  • Restaurants, Full Service
  • Sports Teams and Leagues
  • Supermarkets and Grocery

NPS Benchmarking Insights and Resources

Average NPS by Industry in 2026
By François Mouchet On Aug 6, 2026

NPS Benchmark by Country: How Scores Differ Across Markets
By François Mouchet On Jul 30, 2026

Is an NPS of 50 Always a Good Score?
By François Mouchet On Jul 21, 2026

How Frequently Should You Run an NPS Survey?
By François Mouchet On Jun 13, 2026
Explore All Blog Posts

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