Estimated NPS
68.5
Based on public ratings
−1000+100
Based on 3,433 classified ratingsSample report · Illustrative data. Explore both access levels.
Your customer experience, in focus
Hudson Line HotelYour reputation. In perspective.
The big picture
A first look at your reputation.
From individual reviews to a clearer signal.
Behind the score
Your audience, at a glance.
| Audience | Share |
|---|---|
| Promoters | 78% |
| Passives | 13% |
| Detractors | 9% |
NPS Distribution
Every rating counts.
2.3%
1
1.5%
2
0.6%
3
1.0%
4
1.6%
5
2.4%
6
4.8%
7
8.0%
8
29.0%
9
48.9%
10
1–6 Detractors7–8 Passives9–10 Promoters
Estimated distribution: star-based weighting varies the columns while preserving each group total. Individual 1–10 scores are not available from star ratings.
This is an estimate from public ratings, not a survey NPS. The proxy groups 4–5 stars as promoters (9–10), 3 stars as passives (7–8) and 1–2 stars as detractors (1–6). Estimated NPS = % promoters − % detractors. Combined scores and percentages give each provider equal weight (50% each), regardless of review count. The comparison score follows the selected review source. Market benchmarks remain Google-based; cross-provider comparisons are indicative.
Context changes everything
Good. But how good?
Your adjusted comparison scores and related market benchmarks.
Local market
Toronto
Your score: 74Upper tier
Adjusted comparison score from the original methodology; not a percentile rank. Index month 2026-10.
Your NPS 68.5
Cities · your industry
Nearest benchmarks to adjusted score · 74
- Abu Dhabi, United Arab Emirates61.0
- Doha, Qatar60.0
- Salem, USA59.0
- Topeka, USA59.0
- Dubai, United Arab Emirates58.0
National market
Canada
Your score: 70Upper tier
Adjusted comparison score from the original methodology; not a percentile rank. Index month 2026-10.
Your NPS 68.5
Countries · your industry
Nearest benchmarks to adjusted score · 70
- Qatar60.0
- United Arab Emirates60.0
- Italy49.0
- France45.0
- Spain45.0
Your industry
Hotels and Resorts
Your score: 69Upper tier
Adjusted comparison score from the original methodology; not a percentile rank. Index month 2026-10.
Your NPS 68.5
Industries · ranking neighbours
Your industry and its ranking neighbours · 69
- Hotels and Resorts51.0
- Luxury Goods51.0
- B2B SaaS: Core Apps47.0
- Fintech and Digital Banking47.0
- Car Manufacturers39.0
Adjusted industry context
Canada
Your score: 77Upper tier
Adjusted comparison score from the original methodology; not a percentile rank. Index month 2026-10.
Your NPS 68.5
Industries · adjusted ranking
Your industry and its ranking neighbours · 77
- Hotels and Resorts52.0
- Luxury Goods52.0
- B2B SaaS: Core Apps48.0
- Fintech and Digital Banking48.0
- Car Manufacturers40.0
Look beyond the number
Understand what moves the score.
Explore a modeled scenario. Listen to customer feedback.
Illustrative score scenario
The direction matters.
Five reconstructed weekly scores and your current NPS, followed by a three-week projection. The combined chart averages the two provider series equally.
Reconstructed / current NPSProjection
Earlier scores are reconstructed from your current NPS, not historical measurements. Each provider’s projection follows the average relative weekly change in its reconstruction, capped at 2 points per week. Combined series average the available provider scenarios. It is not a guaranteed outcome.
View weekly values
| Date | NPS | Series |
|---|---|---|
| 2026-09-10 | 65.5 | Reconstructed |
| 2026-09-17 | 66.5 | Reconstructed |
| 2026-09-24 | 65.5 | Reconstructed |
| 2026-10-01 | 67.5 | Reconstructed |
| 2026-10-08 | 66.5 | Reconstructed |
| 2026-10-15 | 68.5 | Current score |
| 2026-10-22 | 69.0 | Projection |
| 2026-10-29 | 70.0 | Projection |
| 2026-11-05 | 70.5 | Projection |
An illustrative score scenario
- Previous week — modeled
- +3.01% Current vs reconstructed previous week
- Four weeks earlier — modeled
- +3.01% Current vs reconstructed 4 weeks ago
- Next week — projected
- +0.73% Projected vs current score
- Modeled change
- +4.58% Current vs first reconstructed score
Relative changes use the rounded weekly scores, following the original methodology. Earlier scores are reconstructed. The four-week comparison uses modeled values; percentages are unavailable when the reference score is zero.
Customer voice
What customers appreciate
Keep building on
- Cleanliness 29.6% 20 mentions
- Breakfast 24.8% 15 mentions
- Friendly staff 25.0% 12 mentions
- Room Amenities 15.4% 12 mentions
- Operating hours 5.1% 4 mentions
Theme percentages give each available provider equal weight. Mention counts show actual mentions in the analyzed sample. A review can mention more than one theme.
Customer voice
What could improve
Give more attention to
- Prices 33.3% 8 mentions
- Parking problems 29.2% 7 mentions
- Noise 16.7% 4 mentions
- Operating hours 12.5% 3 mentions
- Swimming Pool 8.3% 2 mentions
Theme percentages give each available provider equal weight. Mention counts show actual mentions in the analyzed sample. A review can mention more than one theme.