The Consumer Services
benchmark.

Explore the current benchmark, follow its history and compare the markets behind the score.

October 2026 snapshot Updated monthly
Reporting periodOctober 2026
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Consumer Services benchmark30.8Current month
Monthly change+0.1 ptsCompared with the previous month
6-month change-0.6 ptsCompared with April 2026
12-month change-0.2 ptsCompared with October 2025

Standardized benchmarks derived from public reviews. Changes are expressed in points; N/A means a comparison value is unavailable.

The longer view

How the benchmark is moving.

Read the monthly change alongside the longer trend.

Consumer Services

Monthly benchmark points through October 2026. N/A means no available data.

View monthly values
MonthConsumer Services
Jan 202431.2
Feb 202431.0
Mar 202431.1
Apr 202431.2
May 202431.1
Jun 202431.1
Jul 202431.1
Aug 202431.3
Sep 202431.4
Oct 202431.2
Nov 202431.2
Dec 202431.1
Jan 202530.9
Feb 202530.9
Mar 202530.9
Apr 202530.7
May 202530.6
Jun 202530.6
Jul 202530.7
Aug 202530.6
Sep 202531.3
Oct 202531.0
Nov 202531.1
Dec 202531.3
Jan 202631.2
Feb 202631.3
Mar 202631.2
Apr 202631.4
May 202631.4
Jun 202631.0
Jul 202630.8
Aug 202630.9
Sep 202630.7
Oct 202630.8
Compare the market

Consumer Services across countries.

Select a column heading to sort. Changes are expressed in benchmark points.
Australia 29.4-0.3 ptsN/AN/A
Belgium 31.3+0.4 ptsN/AN/A
Canada 31.40.0 pts-0.1 pts+0.6 pts
France 31.4-0.2 pts-0.2 pts+0.7 pts
Germany 31.8+0.3 pts+0.5 pts+0.4 pts
Italy 33.8-0.1 pts+0.9 pts+2.1 pts
Mexico 29.9+0.3 ptsN/AN/A
Netherlands 30.6+0.3 ptsN/AN/A
New Zealand 29.8-0.4 ptsN/AN/A
Portugal 30.0+0.1 ptsN/AN/A
Qatar 26.0+1.0 ptsN/AN/A
Singapore 21.0-1.0 ptsN/AN/A
Spain 30.4+0.3 pts-0.5 pts-1.8 pts
United Arab Emirates 36.0+1.5 ptsN/AN/A
USA 30.7+0.1 pts-0.3 pts+0.1 pts

October 2026 snapshot. Missing comparisons are marked N/A. Links open the overall geographic or industry report.

What the data tells us

Consumer Services benchmark analysis.

October 2026 · Calculated from the available benchmark data.

Top markets this month for Consumer Services

  • United Arab Emirates is currently benchmarked at 36.0.
  • Italy is currently benchmarked at 33.8.
  • Germany is currently benchmarked at 31.8.

Biggest country movers this month

  • United Arab Emirates records the largest month-over-month gain at +1.5 pts.
  • Singapore records the largest month-over-month decline at -1.0 pts.

Based on 15 of 15 countries with data in both months. Changes are rounded to one decimal place.

Moving up this month

The Consumer Services benchmark stands at 30.8 for October 2026. It provides a reference across 15 countries with available data.

United Arab Emirates has the highest benchmark at 36.0. Across the countries represented, scores range from 21.0 to 36.0 — a spread of 15.0 points. Use this range alongside the overall average when comparing markets.

6 of 15 countries are above the Consumer Services benchmark; 9 are below it and 0 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.

Charleston, USA has the highest city benchmark at 42.0, 11.2 points above the overall reference. This adds local context within the industry; it does not establish how every organization in those locations performs.

The Consumer Services benchmark moved from 30.7 to 30.8, a month-over-month change of +0.1 pts. Review several periods before interpreting this as a lasting shift; changes in market coverage can also affect the aggregate.

This report contains 34 monthly observations from January 2024 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.

Keep exploring

Another perspective on your market.

Overall market reportUnited Arab EmiratesExplore benchmark ↗Overall market reportItalyExplore benchmark ↗Find your referenceAll marketsExplore benchmark ↗
Behind the numbers

A benchmark with context.

These standardized benchmarks are derived from public customer reviews. They complement your own NPS survey; they are not direct survey results.

Explore our methodology ↗

About this snapshot

Benchmark period: October 2026

Coverage and history vary by market. No data after the current month is included. A missing value is not a zero score.