Car Manufacturers NPS Benchmarks

Latest benchmark period: July 2026

Data published: August 1, 2026

Car Manufacturers benchmark at a glance

The current Car Manufacturers NPS benchmark is 33.8 for Jul 2026. The report compares 12 countries and includes 31 months of available history.

12
countries compared
10
cities featured
31
months analyzed
33.8
current benchmark

Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.

Car Manufacturers NPS Benchmark Highlights

Key findings calculated from the benchmark data shown on this page for Jul 2026.

Leading country

United Arab Emirates currently has the highest Car Manufacturers benchmark among 12 countries with available data.

Leading city

Dubai, United Arab Emirates is currently the highest-performing city for Car Manufacturers.

Countries above the industry benchmark

6 of the 12 countries with available data currently perform above the overall Car Manufacturers benchmark.

Monthly trend

The Car Manufacturers benchmark remained broadly stable compared with the previous month.

Car Manufacturers


Car Manufacturers NPS (Overall)

Last Month33.80.00 pts
6 Months Ago34.3-0.50 pts
12 Months Ago33.3+0.50 pts

Car Manufacturers NPS Evolution (Overall)

Top markets this month for Car Manufacturers

  • United Arab Emirates is currently benchmarked at 45.5 NPS.
  • Qatar is currently benchmarked at 43.0 NPS.
  • Germany is currently benchmarked at 37.3 NPS.

Biggest country movers this month for Car Manufacturers

  • Netherlands posts the strongest month-over-month gain at +0.7 pts.
  • United Arab Emirates posts the weakest month-over-month change at -1.0 pts.

Car Manufacturers NPS Benchmark Analysis

The Car Manufacturers NPS benchmark stands at 33.8 for Jul 2026. The report compares 12 countries with available data and includes 31 months of benchmark history.

United Arab Emirates records the highest country benchmark at 45.5. The 15.0 points spread between the strongest and weakest country benchmarks shows meaningful variation. Local or sector-specific references should carry more weight than one aggregate target.

6 of 12 countries currently perform above the overall industry benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.

Dubai, United Arab Emirates is the strongest visible city benchmark at 46.0. This local result adds geographic context but should not be treated as proof that every organization in that market performs at the same level.

The Car Manufacturers benchmark remained broadly stable compared with the previous month. One stable reading is useful context, but several periods are needed before concluding that performance has settled at a lasting level.

With 31 months of history, the page provides more than a current snapshot. The longer series can be used to distinguish recurring direction from isolated monthly movement.

What This Means for Your Organization

  • Use 33.8 as the current sector reference, then adjust the comparison for the country and city in which the organization operates.
  • Where country dispersion is wide, use local market benchmarks instead of one global target across all operations.
  • Where country results are concentrated, focus more closely on city-level and organization-level differences.
  • Track multiple monthly periods before interpreting a recent movement as a lasting change in sector expectations.

Country Comparison — Car Manufacturers

# Country NPS Δ vs 1M Δ vs 6M Δ vs 12M
1 Australia N/A n/a n/a n/a
2 Belgium 32.3 0.00 pts n/a n/a
3 Canada 30.5 +0.30 pts -1.70 pts -1.30 pts
4 France 33.5 -0.40 pts -0.10 pts n/a
5 Germany 37.3 -0.50 pts +0.20 pts n/a
6 Italy 36.1 +0.20 pts -0.50 pts n/a
7 Mexico 32.4 +0.10 pts n/a n/a
8 Netherlands 33.1 +0.70 pts n/a n/a
9 New Zealand N/A n/a n/a n/a
10 Portugal 31.9 -0.30 pts n/a n/a
11 Qatar 43.0 -1.00 pts n/a n/a
12 Singapore N/A n/a n/a n/a
13 Spain 36.0 0.00 pts +1.70 pts n/a
14 United Arab Emirates 45.5 -1.00 pts n/a n/a
15 USA 33.9 +0.20 pts +0.10 pts +0.20 pts

Top 5 Cities — Car Manufacturers

#CityNPS
1 Dubai (United Arab Emirates) 46.0
2 Abu Dhabi (United Arab Emirates) 45.0
3 Frankfort (USA) 44.0
4 Hanover (Germany) 43.0
5 Verona (Italy) 43.0

Bottom 5 Cities — Car Manufacturers

#CityNPS
1 Charlottetown (Canada) 22.0
2 Winnipeg (Canada) 23.0
3 Bismarck (USA) 24.0
4 Augusta (USA) 25.0
5 Miami (USA) 25.0

Frequently asked questions about Car Manufacturers

A good NPS in Car Manufacturers should be judged against current sector benchmarks, not against a generic cross-industry number. This page gives you that sector-specific reference point.

Customer expectations can vary widely from one industry to another. An industry benchmark tells you whether your score is strong relative to comparable businesses, even when overall country averages look different.

Use the industry benchmark as the sector baseline, then review the linked country and city pages to understand where local markets are outperforming or underperforming that baseline.

What does this report deliver?

The NPS Index Report gives you a clear view of customer loyalty across the markets that matter. Each month we compile Net Promoter Score benchmarks for key industries and break them down by country, region, and city. You see your space at a glance. Then you see your context. That combination turns NPS from a single number into a decision tool. Trends become visible. Seasonality is obvious. Outliers no longer trick you.

This report is built for operators and analysts who need to act. You get clean monthly snapshots, directional movement, and variance indicators that highlight where to dig. Want to know if your 3-point dip is noise or a real shift? You will know. Need to brief the team with one chart per market plus a short narrative? Done. Use the benchmarks to set realistic targets, size the gap to leaders, and test if new initiatives are moving the needle.

Data History

  • From January 2024: Data is available for Canada and the United States.
  • From September 2025: Data collection expands to include France, Spain, Italy and Germany.
  • From June 2026: Data collection expands to include Mexico, Portugal, Netherlands, Belgium, United Arab Emirates and Qatar.
  • From September 2026: Data collection expands to include Singapore, Australia, and New-Zeland.

Methodology

npsBench aggregates publicly available customer ratings and reviews from supported sources, including Google, Tripadvisor and Yelp. Records are organized by business, location and industry, then cleaned and standardized to reduce duplicate listings, inconsistent categories and differences between review platforms.

A proprietary normalization methodology converts heterogeneous rating and review signals into a standardized benchmark designed for external market comparison. Automated processing and AI-assisted analysis support classification and quality control, while benchmark publication depends on sufficient market coverage.

Results are organized into monthly periods so organizations can compare current performance with historical trends across industries, countries and cities. Coverage and history vary by market, which is why each page displays the number of cities, industries, countries or months represented in the available report.

npsBench benchmarks provide external market context and should be used alongside, not as a replacement for, an organization’s own NPS survey and Voice of the Customer program. Learn more on our methodology and technology page.