NPS Benchmarks in Saint Paul, USA

Latest benchmark period: July 2026

Data published: August 1, 2026

Saint Paul, USA benchmark at a glance

The current NPS benchmark for Saint Paul, USA is 30.5 for Jul 2026. The report includes 20 industry benchmarks and 31 months of available history.

20
industries compared
31
months analyzed
30.5
current benchmark
USA
national context

Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.

Key NPS Insights for Saint Paul

Key findings calculated from the benchmark data shown on this page for Jul 2026.

Comparison with the national benchmark

Saint Paul is currently 0.1 points above the USA benchmark.

National city ranking

Saint Paul currently ranks 23 of 50 cities in USA with available benchmark data.

Leading local industry

Hotels and Resorts is currently the highest-performing industry in Saint Paul.

Monthly trend

Saint Paul’s NPS benchmark remained broadly stable compared with the previous month.

Saint Paul

Saint Paul NPS (Overall)

Last Month30.50.00 pts
6 Months Ago30.9-0.40 pts
12 Months Ago31.1-0.60 pts

Saint Paul NPS Evolution (Overall)

Top sectors this month in Saint Paul

  • Hotels and Resorts is currently benchmarked at 41.0 NPS.
  • Luxury Goods is currently benchmarked at 40.0 NPS.
  • Car Manufacturers is currently benchmarked at 39.0 NPS.

Biggest sector movers this month in Saint Paul

  • Fintech and Digital Banking is the fastest improver month over month at +2.0 pts.
  • Airlines is the sharpest decliner month over month at -2.0 pts.

Saint Paul NPS Benchmark Analysis

The Saint Paul NPS benchmark stands at 30.5 for Jul 2026. It is close to the USA benchmark of 30.4, indicating limited separation between the local and national references.

Saint Paul currently ranks 23rd of 50 cities in USA with available data. The ranking provides relative market context but does not describe the performance of every organization in the city.

Hotels and Resorts is the highest-performing represented industry in Saint Paul at 41.0. The 27.0 points gap between the highest and lowest local industry benchmarks is substantial. A single overall benchmark may therefore hide materially different market conditions.

10 of 20 industries currently perform above the city-wide benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.

Month over month, the Saint Paul benchmark changed only marginally. This makes the longer historical series more informative than the latest movement alone.

The report includes 31 months of benchmark history, giving the latest reading a meaningful long-term reference rather than presenting it in isolation.

What This Means for Your Organization

  • Use the difference between the city and USA benchmarks to determine whether local market context is strengthening or weakening the comparison.
  • Compare your organization with its local industry benchmark rather than relying only on the combined city average.
  • Treat city rankings as market context, not as evidence that every organization in the higher-ranked city performs equally well.
  • Use the historical series to confirm whether local movement persists before changing targets.

Industries Overview — Saint Paul

# Industry NPS Δ vs 1M Δ vs 6M Δ vs 12M
1 Airlines 34.0 -2.00 pts +2.00 pts +6.00 pts
2 Apparel 31.0 0.00 pts +1.00 pts +3.00 pts
3 Automotive Dealers and Service 28.0 0.00 pts -2.00 pts +1.00 pts
4 B2B SaaS: Core Apps 34.0 -2.00 pts -1.00 pts -3.00 pts
5 Car Manufacturers 39.0 +1.00 pts +4.00 pts +5.00 pts
6 Consumer Electronics 26.0 -1.00 pts +1.00 pts +1.00 pts
7 Consumer Services 26.0 -1.00 pts -4.00 pts -4.00 pts
8 Cosmetics and Beauty 33.0 +1.00 pts 0.00 pts -2.00 pts
9 Energy and Utilities 14.0 +1.00 pts +1.00 pts +1.00 pts
10 Entertainment and Streaming 29.0 -1.00 pts 0.00 pts -1.00 pts
11 Fintech and Digital Banking 34.0 +2.00 pts -4.00 pts -4.00 pts
12 General Retail, Multicategory 32.0 +2.00 pts +2.00 pts -1.00 pts
13 Hotels and Resorts 41.0 -1.00 pts -5.00 pts -4.00 pts
14 Internet Service Providers 20.0 +1.00 pts 0.00 pts 0.00 pts
15 Luxury Goods 40.0 +2.00 pts -2.00 pts -5.00 pts
16 Packaged Food and Beverage 27.0 -1.00 pts 0.00 pts +2.00 pts
17 Quick Service Restaurants 28.0 +1.00 pts 0.00 pts -1.00 pts
18 Restaurants, Full Service 34.0 -1.00 pts +2.00 pts -1.00 pts
19 Sports Teams and Leagues 29.0 -1.00 pts -4.00 pts -2.00 pts
20 Supermarkets and Grocery 30.0 0.00 pts +1.00 pts -3.00 pts

Continue exploring related benchmarks

Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.

USA national benchmark
Country page
Hotels and Resorts benchmarks
Relevant industry benchmark
Luxury Goods benchmarks
Relevant industry benchmark
Car Manufacturers benchmarks
Relevant industry benchmark
Airlines benchmarks
Relevant industry benchmark
Albany benchmarks
Nearby city page
Annapolis benchmarks
Nearby city page
Atlanta benchmarks
Nearby city page

Frequently asked questions about Saint Paul, USA

City-level benchmarks are useful because <strong>customer expectations</strong>, competition and review behavior can change sharply from one market to another. They offer a more actionable local reference than a national average alone.

Use it to assess whether your current NPS is locally competitive, then review the industry breakdown to see whether the gap comes from your market or your sector.

Not necessarily. A strong city benchmark means customer sentiment is strong in that local market overall. Your own business still needs to outperform that reference if you want to lead locally.

What does this report deliver?

The NPS Index Report gives you a clear view of customer loyalty across the markets that matter. Each month we compile Net Promoter Score benchmarks for key industries and break them down by country, region, and city. You see your space at a glance. Then you see your context. That combination turns NPS from a single number into a decision tool. Trends become visible. Seasonality is obvious. Outliers no longer trick you.

This report is built for operators and analysts who need to act. You get clean monthly snapshots, directional movement, and variance indicators that highlight where to dig. Want to know if your 3-point dip is noise or a real shift? You will know. Need to brief the team with one chart per market plus a short narrative? Done. Use the benchmarks to set realistic targets, size the gap to leaders, and test if new initiatives are moving the needle.

Data History

  • From January 2024: Data is available for Canada and the United States.
  • From September 2025: Data collection expands to include France, Spain, Italy and Germany.
  • From June 2026: Data collection expands to include Mexico, Portugal, Netherlands, Belgium, United Arab Emirates and Qatar.

Methodology

npsBench aggregates publicly available customer ratings and reviews from supported sources, including Google, Tripadvisor and Yelp. Records are organized by business, location and industry, then cleaned and standardized to reduce duplicate listings, inconsistent categories and differences between review platforms.

A proprietary normalization methodology converts heterogeneous rating and review signals into a standardized benchmark designed for external market comparison. Automated processing and AI-assisted analysis support classification and quality control, while benchmark publication depends on sufficient market coverage.

Results are organized into monthly periods so organizations can compare current performance with historical trends across industries, countries and cities. Coverage and history vary by market, which is why each page displays the number of cities, industries, countries or months represented in the available report.

npsBench benchmarks provide external market context and should be used alongside, not as a replacement for, an organization’s own NPS survey and Voice of the Customer program. Learn more on our methodology and technology page.

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