Monthly trend
The Internet Service Providers benchmark decreased by 0.5 points compared with the previous month.
Internet Service Providers benchmark at a glance
The current Internet Service Providers NPS benchmark is 19.5 for Sep 2026. The report compares 14 countries and includes 33 months of available history.
14
countries compared
10
cities featured
33
months analyzed
19.5
current benchmark
Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.
Internet Service Providers NPS Benchmark Highlights
Key findings calculated from the benchmark data shown on this page for Sep 2026.
Leading country
Germany currently has the highest Internet Service Providers benchmark among 14 countries with available data.
Leading city
Raleigh, USA is currently the highest-performing city for Internet Service Providers.
Countries above the industry benchmark
6 of the 14 countries with available data currently perform above the overall Internet Service Providers benchmark.
Internet Service Providers
Internet Service Providers NPS (Overall)
| Last Month | 20.0 | -0.50 pts |
| 6 Months Ago | 20.6 | -1.10 pts |
| 12 Months Ago | 20.4 | -0.90 pts |
Internet Service Providers NPS Evolution (Overall)
Top markets this month for Internet Service Providers
- Germany is currently benchmarked at 23.0 NPS.
- Italy is currently benchmarked at 21.4 NPS.
- Spain is currently benchmarked at 21.1 NPS.
Biggest country movers this month for Internet Service Providers
- Canada posts the strongest month-over-month gain at +0.3 pts.
- Italy posts the weakest month-over-month change at -0.4 pts.
Internet Service Providers NPS Benchmark Analysis
The Internet Service Providers NPS benchmark stands at 19.5 for Sep 2026. The report compares 14 countries with available data and includes 33 months of benchmark history.
Germany records the highest country benchmark at 23.0. The 15.6 points spread between the strongest and weakest country benchmarks shows meaningful variation. Local or sector-specific references should carry more weight than one aggregate target.
6 of 14 countries currently perform above the overall industry benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.
Raleigh, USA is the strongest visible city benchmark at 32.0. This local result adds geographic context but should not be treated as proof that every organization in that market performs at the same level.
The Internet Service Providers benchmark eased by 0.5 points this month. The change is limited and should not be treated as a lasting shift without confirmation from later periods.
With 33 months of history, the page provides more than a current snapshot. The longer series can be used to distinguish recurring direction from isolated monthly movement.
What This Means for Your Organization
- Use 19.5 as the current sector reference, then adjust the comparison for the country and city in which the organization operates.
- Where country dispersion is wide, use local market benchmarks instead of one global target across all operations.
- Where country results are concentrated, focus more closely on city-level and organization-level differences.
- Track multiple monthly periods before interpreting a recent movement as a lasting change in sector expectations.
Country Comparison — Internet Service Providers
| # | Country | NPS | Δ vs 1M | Δ vs 6M | Δ vs 12M |
|---|---|---|---|---|---|
| 1 | Australia | 13.9 | n/a | n/a | n/a |
| 2 | Belgium | 19.3 | 0.00 pts | n/a | n/a |
| 3 | Canada | 19.7 | +0.30 pts | -0.50 pts | -0.30 pts |
| 4 | France | 18.2 | 0.00 pts | -0.40 pts | -0.90 pts |
| 5 | Germany | 23.0 | -0.20 pts | -0.40 pts | +1.10 pts |
| 6 | Italy | 21.4 | -0.40 pts | -1.00 pts | -0.70 pts |
| 7 | Mexico | 19.3 | +0.10 pts | n/a | n/a |
| 8 | Netherlands | 19.7 | +0.10 pts | n/a | n/a |
| 9 | New Zealand | 7.4 | n/a | n/a | n/a |
| 10 | Portugal | 19.5 | +0.20 pts | n/a | n/a |
| 11 | Qatar | 15.0 | 0.00 pts | n/a | n/a |
| 12 | Singapore | N/A | n/a | n/a | n/a |
| 13 | Spain | 21.1 | +0.20 pts | -0.20 pts | +0.10 pts |
| 14 | United Arab Emirates | 19.0 | 0.00 pts | n/a | n/a |
| 15 | USA | 20.5 | +0.20 pts | +0.30 pts | +0.40 pts |
Top 5 Cities — Internet Service Providers
| # | City | NPS |
|---|---|---|
| 1 | Raleigh (USA) | 32.0 |
| 2 | Verona (Italy) | 29.0 |
| 3 | Cologne (Germany) | 28.0 |
| 4 | Frankfurt (Germany) | 28.0 |
| 5 | Munich (Germany) | 28.0 |
Bottom 5 Cities — Internet Service Providers
| # | City | NPS |
|---|---|---|
| 1 | Auckland (New Zealand) | 7.0 |
| 2 | Queenstown (New Zealand) | 7.0 |
| 3 | Wellington (New Zealand) | 7.0 |
| 4 | Christchurch (New Zealand) | 8.0 |
| 5 | Hamilton (New Zealand) | 8.0 |
Continue exploring related benchmarks
Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.
Frequently asked questions about Internet Service Providers
A good NPS in Internet Service Providers should be judged against current sector benchmarks, not against a generic cross-industry number. This page gives you that sector-specific reference point.
Customer expectations can vary widely from one industry to another. An industry benchmark tells you whether your score is strong relative to comparable businesses, even when overall country averages look different.
Use the industry benchmark as the sector baseline, then review the linked country and city pages to understand where local markets are outperforming or underperforming that baseline.