Internet Service Providers NPS Benchmarks

Internet Service Providers NPS Benchmark Analysis

The Internet Service Providers NPS benchmark stands at 20.0 for Jul 2026. The report compares 12 countries with available data and includes 31 months of benchmark history.

Germany records the highest country benchmark at 23.1. The highest and lowest country benchmarks are separated by 9.1 points. Performance is not uniform, but most comparisons remain within a moderately dispersed range.

Only 4 of 12 countries currently exceed the overall industry benchmark. Reaching or surpassing the benchmark therefore places a market within a relatively limited higher-performing group.

Raleigh, USA is the strongest visible city benchmark at 31.0. This local result adds geographic context but should not be treated as proof that every organization in that market performs at the same level.

The Internet Service Providers benchmark remained broadly stable compared with the previous month. One stable reading is useful context, but several periods are needed before concluding that performance has settled at a lasting level.

With 31 months of history, the page provides more than a current snapshot. The longer series can be used to distinguish recurring direction from isolated monthly movement.

What This Means for Your Organization

• Use 20.0 as the current sector reference, then adjust the comparison for the country and city in which the organization operates.
• Where country dispersion is wide, use local market benchmarks instead of one global target across all operations.
• Where country results are concentrated, focus more closely on city-level and organization-level differences.
• Track multiple monthly periods before interpreting a recent movement as a lasting change in sector expectations.