The Internet Service Providers
benchmark.

Moving up this month

The Internet Service Providers benchmark stands at 19.8 for October 2026. It provides a reference across 15 countries with available data.

Singapore has the highest benchmark at 50.0. Across the countries represented, scores range from 10.0 to 50.0 — a spread of 40.0 points. Use this range alongside the overall average when comparing markets.

6 of 15 countries are above the Internet Service Providers benchmark; 9 are below it and 0 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.

Singapore, Singapore has the highest city benchmark at 50.0, 30.2 points above the overall reference. This adds local context within the industry; it does not establish how every organization in those locations performs.

The Internet Service Providers benchmark moved from 19.5 to 19.8, a month-over-month change of +0.3 pts. Review several periods before interpreting this as a lasting shift; changes in market coverage can also affect the aggregate.

This report contains 34 monthly observations from January 2024 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.