Monthly trend
The Fintech and Digital Banking benchmark decreased by 0.5 points compared with the previous month.
Fintech and Digital Banking benchmark at a glance
The current Fintech and Digital Banking NPS benchmark is 40.7 for Sep 2026. The report compares 15 countries and includes 33 months of available history.
15
countries compared
10
cities featured
33
months analyzed
40.7
current benchmark
Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.
Fintech and Digital Banking NPS Benchmark Highlights
Key findings calculated from the benchmark data shown on this page for Sep 2026.
Leading country
United Arab Emirates currently has the highest Fintech and Digital Banking benchmark among 15 countries with available data.
Leading city
Saint-Etienne, France is currently the highest-performing city for Fintech and Digital Banking.
Countries above the industry benchmark
9 of the 15 countries with available data currently perform above the overall Fintech and Digital Banking benchmark.
Fintech and Digital Banking
Fintech and Digital Banking NPS (Overall)
| Last Month | 41.2 | -0.50 pts |
| 6 Months Ago | 40.6 | +0.10 pts |
| 12 Months Ago | 41.1 | -0.40 pts |
Fintech and Digital Banking NPS Evolution (Overall)
Top markets this month for Fintech and Digital Banking
- United Arab Emirates is currently benchmarked at 53.0 NPS.
- Qatar is currently benchmarked at 45.0 NPS.
- Spain is currently benchmarked at 44.6 NPS.
Biggest country movers this month for Fintech and Digital Banking
- Qatar posts the strongest month-over-month gain at +2.0 pts.
- Netherlands posts the weakest month-over-month change at -0.4 pts.
Fintech and Digital Banking NPS Benchmark Analysis
The Fintech and Digital Banking NPS benchmark stands at 40.7 for Sep 2026. The report compares 15 countries with available data and includes 33 months of benchmark history.
United Arab Emirates records the highest country benchmark at 53.0. The 23.0 points gap between the highest and lowest country benchmarks is substantial. A single overall benchmark may therefore hide materially different market conditions.
9 of 15 countries currently perform above the overall industry benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.
Saint-Etienne, France is the strongest visible city benchmark at 59.0. This local result adds geographic context but should not be treated as proof that every organization in that market performs at the same level.
The Fintech and Digital Banking benchmark eased by 0.5 points this month. The change is limited and should not be treated as a lasting shift without confirmation from later periods.
With 33 months of history, the page provides more than a current snapshot. The longer series can be used to distinguish recurring direction from isolated monthly movement.
What This Means for Your Organization
- Use 40.7 as the current sector reference, then adjust the comparison for the country and city in which the organization operates.
- Where country dispersion is wide, use local market benchmarks instead of one global target across all operations.
- Where country results are concentrated, focus more closely on city-level and organization-level differences.
- Track multiple monthly periods before interpreting a recent movement as a lasting change in sector expectations.
Country Comparison — Fintech and Digital Banking
| # | Country | NPS | Δ vs 1M | Δ vs 6M | Δ vs 12M |
|---|---|---|---|---|---|
| 1 | Australia | 37.9 | n/a | n/a | n/a |
| 2 | Belgium | 42.6 | +0.30 pts | n/a | n/a |
| 3 | Canada | 35.2 | -0.30 pts | +0.20 pts | -1.00 pts |
| 4 | France | 38.2 | 0.00 pts | +1.80 pts | +0.60 pts |
| 5 | Germany | 42.5 | -0.30 pts | +0.10 pts | -1.30 pts |
| 6 | Italy | 42.9 | -0.40 pts | +0.80 pts | +0.30 pts |
| 7 | Mexico | 41.0 | +0.20 pts | n/a | n/a |
| 8 | Netherlands | 41.7 | -0.40 pts | n/a | n/a |
| 9 | New Zealand | 30.0 | n/a | n/a | n/a |
| 10 | Portugal | 40.7 | -0.30 pts | n/a | n/a |
| 11 | Qatar | 45.0 | +2.00 pts | n/a | n/a |
| 12 | Singapore | 32.0 | n/a | n/a | n/a |
| 13 | Spain | 44.6 | +0.70 pts | +1.30 pts | +0.90 pts |
| 14 | United Arab Emirates | 53.0 | +0.50 pts | n/a | n/a |
| 15 | USA | 41.7 | -0.10 pts | -0.40 pts | -0.20 pts |
Top 5 Cities — Fintech and Digital Banking
| # | City | NPS |
|---|---|---|
| 1 | Saint-Etienne (France) | 59.0 |
| 2 | Valencia (Spain) | 58.0 |
| 3 | Turin (Italy) | 56.0 |
| 4 | Abu Dhabi (United Arab Emirates) | 55.0 |
| 5 | Lyon (France) | 54.0 |
Bottom 5 Cities — Fintech and Digital Banking
| # | City | NPS |
|---|---|---|
| 1 | Strasbourg (France) | 26.0 |
| 2 | Queenstown (New Zealand) | 28.0 |
| 3 | St. John's (Canada) | 29.0 |
| 4 | Dijon (France) | 29.0 |
| 5 | Christchurch (New Zealand) | 29.0 |
Continue exploring related benchmarks
Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.
Frequently asked questions about Fintech and Digital Banking
A good NPS in Fintech and Digital Banking should be judged against current sector benchmarks, not against a generic cross-industry number. This page gives you that sector-specific reference point.
Customer expectations can vary widely from one industry to another. An industry benchmark tells you whether your score is strong relative to comparable businesses, even when overall country averages look different.
Use the industry benchmark as the sector baseline, then review the linked country and city pages to understand where local markets are outperforming or underperforming that baseline.