NPS Benchmarks in Playa del Carmen, Mexico

Latest benchmark period: July 2026

Data published: August 1, 2026

Playa del Carmen, Mexico benchmark at a glance

The current NPS benchmark for Playa del Carmen, Mexico is 29.8 for Jul 2026. The report includes 20 industry benchmarks and 2 months of available history.

20
industries compared
2
months analyzed
29.8
current benchmark
Mexico
national context

Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.

Key NPS Insights for Playa del Carmen

Key findings calculated from the benchmark data shown on this page for Jul 2026.

Monthly trend

Playa del Carmen’s NPS benchmark decreased by 0.2 points compared with the previous month.

Comparison with the national benchmark

Playa del Carmen is currently 0.2 points below the Mexico benchmark.

National city ranking

Playa del Carmen currently ranks 15 of 31 cities in Mexico with available benchmark data.

Leading local industry

Hotels and Resorts is currently the highest-performing industry in Playa del Carmen.

Playa del Carmen

Limited data: this report currently has only 2 months of history. Trends and comparisons may be unstable until more months are collected.

Playa del Carmen NPS (Overall)

Last Month30.0-0.20 pts
6 Months AgoN/An/a
12 Months AgoN/An/a

Playa del Carmen NPS Evolution (Overall)

Top sectors this month in Playa del Carmen

  • Hotels and Resorts is currently benchmarked at 46.0 NPS.
  • Luxury Goods is currently benchmarked at 45.0 NPS.
  • Fintech and Digital Banking is currently benchmarked at 40.0 NPS.

Biggest sector movers this month in Playa del Carmen

  • Entertainment and Streaming is the fastest improver month over month at +1.0 pts.
  • B2B SaaS: Core Apps is the sharpest decliner month over month at -2.0 pts.

Playa del Carmen NPS Benchmark Analysis

The Playa del Carmen NPS benchmark stands at 29.8 for Jul 2026. It is close to the Mexico benchmark of 30.0, indicating limited separation between the local and national references.

Playa del Carmen currently ranks 15th of 31 cities in Mexico with available data. The ranking provides relative market context but does not describe the performance of every organization in the city.

Hotels and Resorts is the highest-performing represented industry in Playa del Carmen at 46.0. The 31.0 points gap between the highest and lowest local industry benchmarks is substantial. A single overall benchmark may therefore hide materially different market conditions.

10 of 20 industries currently perform above the city-wide benchmark. Results are distributed relatively evenly around the reference point rather than being concentrated on one side.

The Playa del Carmen benchmark eased by 0.2 points this month. The change is limited and should not be treated as a lasting shift without confirmation from later periods.

Only 2 months of history are currently available, so conclusions about long-term direction should remain cautious.

What This Means for Your Organization

  • Use the difference between the city and Mexico benchmarks to determine whether local market context is strengthening or weakening the comparison.
  • Compare your organization with its local industry benchmark rather than relying only on the combined city average.
  • Treat city rankings as market context, not as evidence that every organization in the higher-ranked city performs equally well.
  • Use the historical series to confirm whether local movement persists before changing targets.

Industries Overview — Playa del Carmen

# Industry NPS Δ vs 1M Δ vs 6M Δ vs 12M
1 Airlines 27.0 0.00 pts n/a n/a
2 Apparel 25.0 0.00 pts n/a n/a
3 Automotive Dealers and Service 30.0 0.00 pts n/a n/a
4 B2B SaaS: Core Apps 36.0 -2.00 pts n/a n/a
5 Car Manufacturers 33.0 +1.00 pts n/a n/a
6 Consumer Electronics 26.0 -1.00 pts n/a n/a
7 Consumer Services 30.0 0.00 pts n/a n/a
8 Cosmetics and Beauty 32.0 +1.00 pts n/a n/a
9 Energy and Utilities 15.0 0.00 pts n/a n/a
10 Entertainment and Streaming 25.0 +1.00 pts n/a n/a
11 Fintech and Digital Banking 40.0 -1.00 pts n/a n/a
12 General Retail, Multicategory 29.0 -1.00 pts n/a n/a
13 Hotels and Resorts 46.0 0.00 pts n/a n/a
14 Internet Service Providers 19.0 0.00 pts n/a n/a
15 Luxury Goods 45.0 -1.00 pts n/a n/a
16 Packaged Food and Beverage 23.0 +1.00 pts n/a n/a
17 Quick Service Restaurants 24.0 -1.00 pts n/a n/a
18 Restaurants, Full Service 32.0 0.00 pts n/a n/a
19 Sports Teams and Leagues 31.0 0.00 pts n/a n/a
20 Supermarkets and Grocery 28.0 0.00 pts n/a n/a

Continue exploring related benchmarks

Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.

Mexico national benchmark
Country page
Hotels and Resorts benchmarks
Relevant industry benchmark
Luxury Goods benchmarks
Relevant industry benchmark
Fintech and Digital Banking benchmarks
Relevant industry benchmark
B2B SaaS: Core Apps benchmarks
Relevant industry benchmark
Acapulco benchmarks
Nearby city page
Aguascalientes benchmarks
Nearby city page
Cabo San Lucas benchmarks
Nearby city page

Frequently asked questions about Playa del Carmen, Mexico

City-level benchmarks are useful because <strong>customer expectations</strong>, competition and review behavior can change sharply from one market to another. They offer a more actionable local reference than a national average alone.

Use it to assess whether your current NPS is locally competitive, then review the industry breakdown to see whether the gap comes from your market or your sector.

Not necessarily. A strong city benchmark means customer sentiment is strong in that local market overall. Your own business still needs to outperform that reference if you want to lead locally.

What does this report deliver?

The NPS Index Report gives you a clear view of customer loyalty across the markets that matter. Each month we compile Net Promoter Score benchmarks for key industries and break them down by country, region, and city. You see your space at a glance. Then you see your context. That combination turns NPS from a single number into a decision tool. Trends become visible. Seasonality is obvious. Outliers no longer trick you.

This report is built for operators and analysts who need to act. You get clean monthly snapshots, directional movement, and variance indicators that highlight where to dig. Want to know if your 3-point dip is noise or a real shift? You will know. Need to brief the team with one chart per market plus a short narrative? Done. Use the benchmarks to set realistic targets, size the gap to leaders, and test if new initiatives are moving the needle.

Data History

  • From January 2024: Data is available for Canada and the United States.
  • From September 2025: Data collection expands to include France, Spain, Italy and Germany.
  • From June 2026: Data collection expands to include Mexico, Portugal, Netherlands, Belgium, United Arab Emirates and Qatar.

Methodology

npsBench aggregates publicly available customer ratings and reviews from supported sources, including Google, Tripadvisor and Yelp. Records are organized by business, location and industry, then cleaned and standardized to reduce duplicate listings, inconsistent categories and differences between review platforms.

A proprietary normalization methodology converts heterogeneous rating and review signals into a standardized benchmark designed for external market comparison. Automated processing and AI-assisted analysis support classification and quality control, while benchmark publication depends on sufficient market coverage.

Results are organized into monthly periods so organizations can compare current performance with historical trends across industries, countries and cities. Coverage and history vary by market, which is why each page displays the number of cities, industries, countries or months represented in the available report.

npsBench benchmarks provide external market context and should be used alongside, not as a replacement for, an organization’s own NPS survey and Voice of the Customer program. Learn more on our methodology and technology page.

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