Customer experience
in St. John's.

Moving up this month

The St. John's benchmark stands at 27.5 for October 2026. It is 1.7 points below the Canada benchmark of 29.2. The national benchmark includes this city.

St. John's ranks 10 out of 13 cities in Canada, using scores rounded to one decimal place. This is relative market context, not evidence of how every organization in the city performs.

B2B SaaS: Core Apps has the highest benchmark at 46.0. Across the industries represented, scores range from 14.0 to 46.0 — a spread of 32.0 points. Use this range alongside the overall average when comparing markets.

7 of 20 industries are above the St. John's benchmark; 13 are below it and 0 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.

The St. John's benchmark moved from 27.3 to 27.5, a month-over-month change of +0.2 pts. Review several periods before interpreting this as a lasting shift; changes in market coverage can also affect the aggregate.

This report contains 34 monthly observations from January 2024 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.