NPS Benchmarks in Nuremberg, Germany

Latest benchmark period: September 2026

Data published: October 1, 2026

Nuremberg, Germany benchmark at a glance

The current NPS benchmark for Nuremberg, Germany is 29.9 for Sep 2026. The report includes 20 industry benchmarks and 13 months of available history.

20
industries compared
13
months analyzed
29.9
current benchmark
Germany
national context

Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.

Key NPS Insights for Nuremberg

Key findings calculated from the benchmark data shown on this page for Sep 2026.

Comparison with the national benchmark

Nuremberg is currently 2.0 points below the Germany benchmark.

National city ranking

Nuremberg currently ranks 10 of 12 cities in Germany with available benchmark data.

Leading local industry

Hotels and Resorts is currently the highest-performing industry in Nuremberg.

Monthly trend

Nuremberg’s NPS benchmark remained broadly stable compared with the previous month.

Nuremberg


Nuremberg NPS (Overall)

Last Month30.0-0.10 pts
6 Months Ago30.5-0.60 pts
12 Months Ago30.8-0.90 pts

Nuremberg NPS Evolution (Overall)

Top sectors this month in Nuremberg

  • Hotels and Resorts is currently benchmarked at 44.0 NPS.
  • B2B SaaS: Core Apps is currently benchmarked at 43.0 NPS.
  • Luxury Goods is currently benchmarked at 42.0 NPS.

Biggest sector movers this month in Nuremberg

  • Quick Service Restaurants is the fastest improver month over month at +1.0 pts.
  • Supermarkets and Grocery is the sharpest decliner month over month at -1.0 pts.

Nuremberg NPS Benchmark Analysis

The Nuremberg NPS benchmark stands at 29.9 for Sep 2026. It is 2.0 points below the Germany benchmark of 31.9.

Nuremberg currently ranks 10th of 12 cities in Germany with available data. The ranking provides relative market context but does not describe the performance of every organization in the city.

Hotels and Resorts is the highest-performing represented industry in Nuremberg at 44.0. The 24.0 points gap between the highest and lowest local industry benchmarks is substantial. A single overall benchmark may therefore hide materially different market conditions.

Only 7 of 20 industries currently exceed the city-wide benchmark. Reaching or surpassing the benchmark therefore places a market within a relatively limited higher-performing group.

The Nuremberg benchmark remained broadly stable compared with the previous month. One stable reading is useful context, but several periods are needed before concluding that performance has settled at a lasting level.

The available 13-month history provides enough context to compare the current result with a developing medium-term pattern.

What This Means for Your Organization

  • Use the difference between the city and Germany benchmarks to determine whether local market context is strengthening or weakening the comparison.
  • Compare your organization with its local industry benchmark rather than relying only on the combined city average.
  • Treat city rankings as market context, not as evidence that every organization in the higher-ranked city performs equally well.
  • Use the historical series to confirm whether local movement persists before changing targets.

Industries Overview — Nuremberg

# Industry NPS Δ vs 1M Δ vs 6M Δ vs 12M
1 Airlines 24.0 0.00 pts 0.00 pts -3.00 pts
2 Apparel 26.0 0.00 pts -2.00 pts -2.00 pts
3 Automotive Dealers and Service 28.0 -1.00 pts -2.00 pts -7.00 pts
4 B2B SaaS: Core Apps 43.0 -1.00 pts -3.00 pts +1.00 pts
5 Car Manufacturers 29.0 0.00 pts -2.00 pts -7.00 pts
6 Consumer Electronics 29.0 +1.00 pts -1.00 pts 0.00 pts
7 Consumer Services 31.0 0.00 pts +2.00 pts +2.00 pts
8 Cosmetics and Beauty 26.0 -1.00 pts -2.00 pts -5.00 pts
9 Energy and Utilities 21.0 +1.00 pts +5.00 pts +5.00 pts
10 Entertainment and Streaming 27.0 -1.00 pts +2.00 pts +1.00 pts
11 Fintech and Digital Banking 40.0 0.00 pts +1.00 pts +1.00 pts
12 General Retail, Multicategory 32.0 0.00 pts -3.00 pts +2.00 pts
13 Hotels and Resorts 44.0 +1.00 pts +1.00 pts +1.00 pts
14 Internet Service Providers 20.0 -1.00 pts -2.00 pts 0.00 pts
15 Luxury Goods 42.0 +1.00 pts 0.00 pts 0.00 pts
16 Packaged Food and Beverage 23.0 +1.00 pts +2.00 pts 0.00 pts
17 Quick Service Restaurants 24.0 +1.00 pts -3.00 pts -4.00 pts
18 Restaurants, Full Service 28.0 -1.00 pts -2.00 pts -5.00 pts
19 Sports Teams and Leagues 32.0 -1.00 pts -2.00 pts +3.00 pts
20 Supermarkets and Grocery 29.0 -1.00 pts -1.00 pts 0.00 pts

Frequently asked questions about Nuremberg, Germany

City-level benchmarks are useful because <strong>customer expectations</strong>, competition and review behavior can change sharply from one market to another. They offer a more actionable local reference than a national average alone.

Use it to assess whether your current NPS is locally competitive, then review the industry breakdown to see whether the gap comes from your market or your sector.

Not necessarily. A strong city benchmark means customer sentiment is strong in that local market overall. Your own business still needs to outperform that reference if you want to lead locally.

What does this report deliver?

The NPS Index Report gives you a clear view of customer loyalty across the markets that matter. Each month we compile Net Promoter Score benchmarks for key industries and break them down by country, region, and city. You see your space at a glance. Then you see your context. That combination turns NPS from a single number into a decision tool. Trends become visible. Seasonality is obvious. Outliers no longer trick you.

This report is built for operators and analysts who need to act. You get clean monthly snapshots, directional movement, and variance indicators that highlight where to dig. Want to know if your 3-point dip is noise or a real shift? You will know. Need to brief the team with one chart per market plus a short narrative? Done. Use the benchmarks to set realistic targets, size the gap to leaders, and test if new initiatives are moving the needle.

Data History

  • From January 2024: Data is available for Canada and the United States.
  • From September 2025: Data collection expands to include France, Spain, Italy and Germany.
  • From June 2026: Data collection expands to include Mexico, Portugal, Netherlands, Belgium, United Arab Emirates and Qatar.
  • From September 2026: Data collection expands to include Singapore, Australia, and New-Zeland.

Methodology

npsBench aggregates publicly available customer ratings and reviews from supported sources, including Google, Tripadvisor and Yelp. Records are organized by business, location and industry, then cleaned and standardized to reduce duplicate listings, inconsistent categories and differences between review platforms.

A proprietary normalization methodology converts heterogeneous rating and review signals into a standardized benchmark designed for external market comparison. Automated processing and AI-assisted analysis support classification and quality control, while benchmark publication depends on sufficient market coverage.

Results are organized into monthly periods so organizations can compare current performance with historical trends across industries, countries and cities. Coverage and history vary by market, which is why each page displays the number of cities, industries, countries or months represented in the available report.

npsBench benchmarks provide external market context and should be used alongside, not as a replacement for, an organization’s own NPS survey and Voice of the Customer program. Learn more on our methodology and technology page.