NPS Benchmarks in Sydney, Australia

Latest benchmark period: July 2026

Data published: August 1, 2026

Sydney, Australia benchmark at a glance

The current NPS benchmark for Sydney, Australia is N/A for July 2026. The report includes 20 industry benchmarks and 0 months of available history.

20
industries compared
0
months analyzed
current benchmark
Australia
national context

Coverage figures describe the number of markets and historical periods represented on this page. They are not a substitute for review-volume or survey-response sample sizes.

Sydney

Sydney NPS (Overall)

Last MonthN/An/a
6 Months AgoN/An/a
12 Months AgoN/An/a

Sydney NPS Evolution (Overall)

Sydney NPS Benchmark Analysis

A city benchmark is designed to provide local market context. It is particularly useful for organizations whose customer experience is influenced by nearby competitors, local service standards and the expectations of customers in the same geographic market.

The city result should be read alongside the Australia benchmark. A difference between the city and the national value can indicate that local market conditions are stronger or weaker than the broader country pattern, but it does not by itself explain the cause.

Industry comparisons are also essential because a city-wide benchmark combines organizations from different sectors. The most relevant operating reference is usually the intersection of the local market and the organization’s own industry.

What This Means for Your Organization

  • Compare your organization with its local industry benchmark rather than relying only on the combined city average.
  • Treat city rankings as market context, not as evidence that every organization in the higher-ranked city performs equally well.
  • Use the historical series to confirm whether local movement persists before changing targets.

Industries Overview — Sydney

# Industry NPS Δ vs 1M Δ vs 6M Δ vs 12M
1 Airlines N/A n/a n/a n/a
2 Apparel N/A n/a n/a n/a
3 Automotive Dealers and Service N/A n/a n/a n/a
4 B2B SaaS: Core Apps N/A n/a n/a n/a
5 Car Manufacturers N/A n/a n/a n/a
6 Consumer Electronics N/A n/a n/a n/a
7 Consumer Services N/A n/a n/a n/a
8 Cosmetics and Beauty N/A n/a n/a n/a
9 Energy and Utilities N/A n/a n/a n/a
10 Entertainment and Streaming N/A n/a n/a n/a
11 Fintech and Digital Banking N/A n/a n/a n/a
12 General Retail, Multicategory N/A n/a n/a n/a
13 Hotels and Resorts N/A n/a n/a n/a
14 Internet Service Providers N/A n/a n/a n/a
15 Luxury Goods N/A n/a n/a n/a
16 Packaged Food and Beverage N/A n/a n/a n/a
17 Quick Service Restaurants N/A n/a n/a n/a
18 Restaurants, Full Service N/A n/a n/a n/a
19 Sports Teams and Leagues N/A n/a n/a n/a
20 Supermarkets and Grocery N/A n/a n/a n/a

Continue exploring related benchmarks

Compare nearby geographies and sector pages to understand whether benchmark shifts come from the local market, the national context or the industry itself.

Australia national benchmark
Country page
Adelaide benchmarks
Nearby city page
Brisbane benchmarks
Nearby city page
Canberra benchmarks
Nearby city page
Gold Coast benchmarks
Nearby city page
Melbourne benchmarks
Nearby city page
Perth benchmarks
Nearby city page

Frequently asked questions about Sydney, Australia

City-level benchmarks are useful because <strong>customer expectations</strong>, competition and review behavior can change sharply from one market to another. They offer a more actionable local reference than a national average alone.

Use it to assess whether your current NPS is locally competitive, then review the industry breakdown to see whether the gap comes from your market or your sector.

Not necessarily. A strong city benchmark means customer sentiment is strong in that local market overall. Your own business still needs to outperform that reference if you want to lead locally.

What does this report deliver?

The NPS Index Report gives you a clear view of customer loyalty across the markets that matter. Each month we compile Net Promoter Score benchmarks for key industries and break them down by country, region, and city. You see your space at a glance. Then you see your context. That combination turns NPS from a single number into a decision tool. Trends become visible. Seasonality is obvious. Outliers no longer trick you.

This report is built for operators and analysts who need to act. You get clean monthly snapshots, directional movement, and variance indicators that highlight where to dig. Want to know if your 3-point dip is noise or a real shift? You will know. Need to brief the team with one chart per market plus a short narrative? Done. Use the benchmarks to set realistic targets, size the gap to leaders, and test if new initiatives are moving the needle.

Data History

  • From January 2024: Data is available for Canada and the United States.
  • From September 2025: Data collection expands to include France, Spain, Italy and Germany.
  • From June 2026: Data collection expands to include Mexico, Portugal, Netherlands, Belgium, United Arab Emirates and Qatar.
  • From September 2026: Data collection expands to include Singapore, Australia, and New-Zeland.

Methodology

npsBench aggregates publicly available customer ratings and reviews from supported sources, including Google, Tripadvisor and Yelp. Records are organized by business, location and industry, then cleaned and standardized to reduce duplicate listings, inconsistent categories and differences between review platforms.

A proprietary normalization methodology converts heterogeneous rating and review signals into a standardized benchmark designed for external market comparison. Automated processing and AI-assisted analysis support classification and quality control, while benchmark publication depends on sufficient market coverage.

Results are organized into monthly periods so organizations can compare current performance with historical trends across industries, countries and cities. Coverage and history vary by market, which is why each page displays the number of cities, industries, countries or months represented in the available report.

npsBench benchmarks provide external market context and should be used alongside, not as a replacement for, an organization’s own NPS survey and Voice of the Customer program. Learn more on our methodology and technology page.

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