Top sectors this month in Melbourne
- Luxury Goods is currently benchmarked at 48.0.
- Hotels and Resorts is currently benchmarked at 42.0.
- B2B SaaS: Core Apps is currently benchmarked at 41.0.
Customer experience
in Melbourne.
Explore the current benchmark, follow its history and compare the markets behind the score.
October 2026 snapshot Updated monthly
Melbourne benchmark32.6Current month
vs Australia+0.8 ptsNational benchmark: 31.8
6-month changeN/ACompared with April 2026
12-month changeN/ACompared with October 2025
Standardized benchmarks derived from public reviews. Changes are expressed in points; N/A means a comparison value is unavailable.
The longer view
How the benchmark is moving.
Read the monthly change alongside the longer trend.
Monthly benchmark points through October 2026. N/A means no available data.
View monthly values
| Month | Melbourne | Australia |
|---|---|---|
| Sep 2026 | 32.6 | 31.7 |
| Oct 2026 | 32.6 | 31.8 |
Compare the market
Your industry, in Melbourne.
Select a column heading to sort. Changes are expressed in benchmark points.
| Airlines | 27.0 | +0.1 pts | 0.0 pts | N/A |
|---|---|---|---|---|
| Apparel | 32.0 | +1.0 pts | -1.0 pts | N/A |
| Automotive Dealers and Service | 34.0 | -0.6 pts | -1.0 pts | N/A |
| B2B SaaS: Core Apps | 41.0 | +1.7 pts | -1.0 pts | N/A |
| Car Manufacturers | 35.0 | -1.3 pts | -1.0 pts | N/A |
| Consumer Electronics | 32.0 | +1.1 pts | +1.0 pts | N/A |
| Consumer Services | 30.0 | +0.6 pts | 0.0 pts | N/A |
| Cosmetics and Beauty | 36.0 | +0.9 pts | -1.0 pts | N/A |
| Energy and Utilities | 14.0 | -0.1 pts | 0.0 pts | N/A |
| Entertainment and Streaming | 29.0 | +0.7 pts | -1.0 pts | N/A |
| Fintech and Digital Banking | 39.0 | +0.7 pts | 0.0 pts | N/A |
| General Retail, Multicategory | 32.0 | +1.6 pts | 0.0 pts | N/A |
| Hotels and Resorts | 42.0 | -0.3 pts | -1.0 pts | N/A |
| Internet Service Providers | 15.0 | +0.9 pts | +1.0 pts | N/A |
| Luxury Goods | 48.0 | +0.6 pts | -2.0 pts | N/A |
| Packaged Food and Beverage | 29.0 | +1.1 pts | +1.0 pts | N/A |
| Quick Service Restaurants | 30.0 | +2.1 pts | +2.0 pts | N/A |
| Restaurants, Full Service | 40.0 | +3.4 pts | +2.0 pts | N/A |
| Sports Teams and Leagues | 36.0 | +2.3 pts | +1.0 pts | N/A |
| Supermarkets and Grocery | 30.0 | -1.0 pts | 0.0 pts | N/A |
October 2026 snapshot. Missing comparisons are marked N/A. Links open the overall geographic or industry report.
What the data tells us
Melbourne benchmark analysis.
October 2026 · Calculated from the available benchmark data.
Biggest sector movers this month
- Restaurants, Full Service, Quick Service Restaurants share the largest month-over-month gain at +2.0 pts.
- Luxury Goods records the largest month-over-month decline at -2.0 pts.
Based on 20 of 20 industries with data in both months. Changes are rounded to one decimal place.
Stable this month
The Melbourne benchmark stands at 32.6 for October 2026. It is 0.8 points above the Australia benchmark of 31.8. The national benchmark includes this city.
Melbourne ranks 2 out of 7 cities in Australia, using scores rounded to one decimal place. This is relative market context, not evidence of how every organization in the city performs.
Luxury Goods has the highest benchmark at 48.0. Across the industries represented, scores range from 14.0 to 48.0 — a spread of 34.0 points. Use this range alongside the overall average when comparing markets.
9 of 20 industries are above the Melbourne benchmark; 11 are below it and 0 are level with it, to one decimal place. These counts describe the distribution of markets, not the proportion of satisfied customers.
The Melbourne benchmark is unchanged from the previous month to one decimal place. One stable reading does not establish a lasting trend.
This report contains 2 monthly observations from September 2026 through October 2026. There are no missing months within that interval. Use the historical series to put the latest movement in context.
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Behind the numbers
A benchmark with context.
These standardized benchmarks are derived from public customer reviews. They complement your own NPS survey; they are not direct survey results.
Explore our methodology ↗About this snapshot
Benchmark period: October 2026
Coverage and history vary by market. No data after the current month is included. A missing value is not a zero score.