Estimated NPS
57.0
Based on public ratings
−1000+100
Based on 3,233 classified ratingsSample report · Illustrative data. Explore both access levels.
Your customer experience, in focus
Hudson Line HotelYour reputation. In perspective.
The big picture
A first look at your reputation.
From individual reviews to a clearer signal.
Behind the score
Your audience, at a glance.
| Audience | Share | Ratings |
|---|---|---|
| Promoters | 71% | 2,288 |
| Passives | 15% | 500 |
| Detractors | 14% | 445 |
NPS Distribution
Every rating counts.
3.2%
1
1.9%
2
1.2%
3
1.5%
4
2.2%
5
3.7%
6
6.0%
7
9.5%
8
27.4%
9
43.4%
10
1–6 Detractors7–8 Passives9–10 Promoters
Estimated distribution: star-based weighting varies the columns while preserving each group total. Individual 1–10 scores are not available from star ratings.
This is an estimate from public ratings, not a survey NPS. The proxy groups 4–5 stars as promoters (9–10), 3 stars as passives (7–8) and 1–2 stars as detractors (1–6). Estimated NPS = % promoters − % detractors.
Context changes everything
Good. But how good?
Your adjusted comparison scores and related market benchmarks.
Local market
Toronto
Your score: 62Upper tier
Adjusted comparison score from the original methodology; not a percentile rank. Index month 2026-10.
Your NPS 57.0
Cities · your industry
Nearest benchmarks to adjusted score · 62
- Abu Dhabi, United Arab Emirates61.0
- Doha, Qatar60.0
- Salem, USA59.0
- Topeka, USA59.0
- Dubai, United Arab Emirates58.0
National market
Canada
Your score: 58Mid tier
Adjusted comparison score from the original methodology; not a percentile rank. Index month 2026-10.
Your NPS 57.0
Countries · your industry
Nearest benchmarks to adjusted score · 58
- United Arab Emirates60.0
- Qatar60.0
- Italy49.0
- France45.0
- Spain45.0
Your industry
Hotels and Resorts
Your score: 58Mid tier
Adjusted comparison score from the original methodology; not a percentile rank. Index month 2026-10.
Your NPS 57.0
Industries · ranking neighbours
Your industry and its ranking neighbours · 58
- Hotels and Resorts51.0
- Luxury Goods51.0
- B2B SaaS: Core Apps47.0
- Fintech and Digital Banking47.0
- Car Manufacturers39.0
Adjusted industry context
Canada
Your score: 64Upper tier
Adjusted comparison score from the original methodology; not a percentile rank. Index month 2026-10.
Your NPS 57.0
Industries · adjusted ranking
Your industry and its ranking neighbours · 64
- Hotels and Resorts52.0
- Luxury Goods52.0
- B2B SaaS: Core Apps48.0
- Fintech and Digital Banking48.0
- Car Manufacturers40.0
Look beyond the number
Understand what moves the score.
Explore a modeled scenario. Listen to customer feedback.
Illustrative score scenario
The direction matters.
Five reconstructed weekly scores and your current NPS, followed by a three-week projection.
Reconstructed / current NPSProjection
Earlier scores are reconstructed from your current NPS, not historical measurements. Each provider’s projection follows the average relative weekly change in its reconstruction, capped at 2 points per week. Combined series average the available provider scenarios. It is not a guaranteed outcome.
View weekly values
| Date | NPS | Series |
|---|---|---|
| 2026-09-10 | 55.0 | Reconstructed |
| 2026-09-17 | 57.0 | Reconstructed |
| 2026-09-24 | 55.0 | Reconstructed |
| 2026-10-01 | 57.0 | Reconstructed |
| 2026-10-08 | 55.0 | Reconstructed |
| 2026-10-15 | 57.0 | Current score |
| 2026-10-22 | 57.0 | Projection |
| 2026-10-29 | 58.0 | Projection |
| 2026-11-05 | 58.0 | Projection |
An illustrative score scenario
- Previous week — modeled
- +3.64% Current vs reconstructed previous week
- Four weeks earlier — modeled
- 0.00% Current vs reconstructed 4 weeks ago
- Next week — projected
- 0.00% Projected vs current score
- Modeled change
- +3.64% Current vs first reconstructed score
Relative changes use the rounded weekly scores, following the original methodology. Earlier scores are reconstructed. The four-week comparison uses modeled values; percentages are unavailable when the reference score is zero.
Customer voice
What customers appreciate
Keep building on
- Cleanliness 38.5% 15 mentions
- Room Amenities 30.8% 12 mentions
- Breakfast 20.5% 8 mentions
- Operating hours 10.3% 4 mentions
Percentages show each theme’s share of the positive mentions. A review can mention more than one theme.
Customer voice
What could improve
Give more attention to
- Prices 50.0% 6 mentions
- Operating hours 25.0% 3 mentions
- Swimming Pool 16.7% 2 mentions
- Parking problems 8.3% 1 mention
Percentages show each theme’s share of the negative mentions. A review can mention more than one theme.