Estimated NPS
68.5
Based on public ratings
−1000+100
Based on 3,433 classified ratingsSample report · Illustrative data. Explore both access levels.
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Behind the score
Your audience, at a glance.
| Audience | Share |
|---|---|
| Promoters | 78% |
| Passives | 13% |
| Detractors | 9% |
NPS Distribution
Every rating counts.
2.3%
1
1.5%
2
0.6%
3
1.0%
4
1.6%
5
2.4%
6
4.8%
7
8.0%
8
29.0%
9
48.9%
10
1–6 Detractors7–8 Passives9–10 Promoters
Estimated distribution: star-based weighting varies the columns while preserving each group total. Individual 1–10 scores are not available from star ratings.
This is an estimate from public ratings, not a survey NPS. The proxy groups 4–5 stars as promoters (9–10), 3 stars as passives (7–8) and 1–2 stars as detractors (1–6). Estimated NPS = % promoters − % detractors. Combined scores and percentages give each provider equal weight (50% each), regardless of review count. The comparison score follows the selected review source. Market benchmarks remain Google-based; cross-provider comparisons are indicative.
Context changes everything
Good. But how good?
Your adjusted comparison scores and related market benchmarks.
Local market
Toronto
Your score: —%Top Tier
National market
Canada
Your score: —%Top Tier
Your industry
Hotels and Resorts
Your score: —%Top Tier
Adjusted industry context
Canada
Your score: —%Top Tier
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